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Contact Center as a Service Market Research Report Information By Function (Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, Workforce Optimization, Others), Enterprise Size (Small, Medium-Sized & Large Enterprises), Industry (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others), And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) – Forecast Till 2030

Contact Center as a Service Market

The global contact center as a service market was valued at USD 2.23 Billion in 2020 and projected to reach by 2030 with a CAGR of 17.9% during the forecast period, 2021–2030

$2.23 Billion

Market Size

17.9%

CAGR

North American

Dominating Region

2021–2030

Forecast Period

Segmentation

Based on function automatic call distribution call recording computer telephony integration interactive voice response customer collaboration dialer reporting & analytics

Enterprise size large enterprises small & medium enterprises (SMEs)

Based on industry BFSI government healthcare IT & telecom consumer goods & retail travel & hospitality

Key Players

Companies Profiled •  Cisco Systems Inc •   Alcatel Lucent Enterprise •   Avaya •   Inc •   Enghouse Interactive •   Inc •   Five9 •   Inc

Drivers

Market Driving Forces •  It enables companies to make the most of a contact centre provider's software by purchasing exactly the features they require •   eliminating the need for internal IT support.

No. of Pages: 100

Report Code : MRFR/ICT/9290-HCR

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