Hospitality Robot Market Research Report By Robot Type (Service Robots, Delivery Robots, Cleaning Robots, Disinfection Robots, Security Robots), By Application (Hotel, Restaurant, Airport, Hospital, Retail), By Function (Navigation, Object Recognition, Interaction, Manipulation, Communication), By Autonomy Level (Remotely Operated, Semi-Autonomous, Autonomous) and By Regional (North America, Europe, South America, Asia Pacific, Middle East and Africa) - Forecast to 2032

Global Hospitality Robot Market Overview:

As per MRFR analysis, the Hospitality Robot Market Size was estimated at 12.62 (USD Billion) in 2022. The Hospitality Robot Market Industry is expected to grow from 14.87(USD Billion) in 2023 to 65.4 (USD Billion) by 2032. The Hospitality Robot Market CAGR (growth rate) is expected to be around 17.89% during the forecast period (2024 - 2032).

Key Hospitality Robot Market Trends Highlighted

Raising Levels of Trust, Acceptance and Understanding: Factors like cultural barriers, security, and acceptance of robots affect the adoption of hospitality robots. Improving people’s understanding with regard to hospitality robots, elevating consumer and management support, reducing anxiety surrounding these implementations and building security around the robots will aid in faster adoption of this technology.
Employing value networks that strengthen and extend the promise of perspectives: The Building peaceful boundaries theory highlights some reasons why wide adoption of service robots has been slow, in particular, the cultural dimension. Establish networks that reinforce and expand the existing service promises, including those that are inherently not within the philosophy of the organization. Employing an Enhanced Marketing Strategy: Present marketing strategies and data collection methods or ‘researches’ that have been incorporated with Information Technology are quite advanced. Economic Consideration of Existing Facilities: One notable option is the adjustment of a property’s rent based on the scope of its utilization.

Basically, the costs incurred can further be classified into those that will help maximize returns or, alternatively, those that will only benefit the comforts of staff while the place does not dictate its needs economically. Profiting from Strategic Resources by Running Efficient Operational Activities: Admittedly, competition can be distanced to improve profitability as new entrants reduce margins and raise operational innocuous levels. There is a need to control competitive pressures in order to generate prudent returns.

Employees working with robots: Over the years, the field of robotics has changed a lot, and it is now common to have robots working in close proximity to employees or even collaborating and supplementing their abilities to create better workflows.

Focus on Hygiene and Sanitization: Due to the concerns regarding hygiene and sanitization, these days, robots are being used for operations that require high levels of hygiene, such as cleaning and disinfecting the room.

Source: Primary Research, Secondary Research, MRFR Database and Analyst Review

Hospitality Robot Market Drivers

Rising Labor Costs and Labor Shortage

The hospitality industry is facing a labor shortage, which is driving up labor costs. This is making it more expensive for hotels and restaurants to operate, and they are looking for ways to reduce costs. Hospitality robots can help to reduce labor costs by automating tasks such as check-in, room service, and cleaning. This can free up staff to focus on other tasks, such as providing better customer service. In addition to reducing labor costs, hospitality robots can also help to improve the quality of customer service.For example, hospitality robots can be used to provide personalized recommendations to guests or to help guests find their way around a hotel. This can lead to a more positive guest experience, which can increase customer loyalty and revenue. The rising cost of labor and the labor shortage are two of the most important market drivers in the Hospitality Robot Market Industry. As these trends continue, the demand for hospitality robots is likely to increase.

Increasing Adoption of Automation and AI

The hospitality industry is emerging as a key adopter of automation and AI in an effort to streamline operations against the backdrop of rising labor costs and labor shortages and increasingly cheaper and easier-to-use automation and AI solutions. As an important part of this trend, hospitality robots are designed to perform, and automate a wide range of various tasks, such as check-in, room service, and cleaning. In addition, these robots can help collect data and offer insights to improve the efficiency of hotel operations and better personalize the guest experience.As the adoption of automation and AI becomes one of the key market drivers, it is also likely that the demand for hospitality robots will increase in the future.

Growing Demand for Personalized Guest Experiences

Guests are increasingly demanding personalized experiences when they travel. They want to be able to tailor their stay to their own needs and preferences. Hospitality robots can help to provide personalized guest experiences by offering a variety of services, such as Personalized recommendations for restaurants, activities, and attractions. Real-time information about hotel amenities and services. The ability to control their room temperature, lighting, and other settings. By providing personalized guest experiences, hospitality robots can help to increase guest satisfaction and loyalty.This can lead to increased revenue for hotels and restaurants. The growing demand for personalized guest experiences is one of the most important market drivers in the Hospitality Robot Market Industry. As this trend continues, the demand for hospitality robots is likely to increase.

Hospitality Robot Market Segment Insights:

Hospitality Robot Market Robot Type Insights

The Hospitality Robot Market is segmented by Robot Type into Service Robots, Delivery Robots, Cleaning Robots, Disinfection Robots, and Security Robots. Among these segments, Service Robots held the largest market share in 2023, accounting for over 45% of the Hospitality Robot Market revenue. Service Robots are designed to assist guests with a wide range of tasks, such as check-in, room service, and concierge services. They are becoming increasingly popular in hotels and resorts as they can help to improve guest satisfaction and reduce labor costs.
Delivery Robots are another important segment of the Hospitality Robot Market. These robots are used to deliver food, drinks, and other items to guests' rooms. They are becoming increasingly popular in large hotels and resorts as they can help to improve room service efficiency and reduce wait times. Cleaning Robots are also gaining popularity in the hospitality industry. These robots are used to clean floors, carpets, and other surfaces. They are becoming increasingly popular in hotels and resorts as they can help to improve cleanliness and reduce labor costs.Disinfection Robots are another important segment of the Hospitality Robot Market. These robots are used to disinfect surfaces and kill bacteria and viruses. They are becoming increasingly popular in hospitals and other healthcare facilities as they can help reduce the risk of infection.
Security Robots are also gaining popularity in the hospitality industry. These robots are used to patrol the premises and deter crime. They are becoming increasingly popular in hotels and resorts as they can help to improve security and reduce the risk of theft.The Hospitality Robot Market is expected to grow significantly in the coming years. This growth is being driven by a number of factors, including the increasing adoption of robots in the hospitality industry, the rising demand for labor-saving technologies, and the growing awareness of the benefits of robots.

Source: Primary Research, Secondary Research, MRFR Database and Analyst Review

Hospitality Robot Market Application Insights

The Hospitality Robot Market is segmented by application into hotels, restaurants, airports, hospitals, and retail. The hotel is projected to be a dominating segment, holding a revenue share of more than 35% in the year 2023. This is due to the increasing adoption of robot technology in hotels since these robots can perform various roles, such as room service, concierge service, and cleaning, among other things. The restaurant is also expected to be a prominent application segment, holding a share of more than 25% in the year 2023. The major use of these robots in restaurants is the preparation of food, taking orders, serving customers, in cleaning tables, among other things.Similarly, airports are another major application segment of the hospitality robot, which is estimated to hold a share of above 20% in the year 2023.
These can be used for a variety of applications, such as assisting passengers, handling luggage, and security checkups. The hospitals also constitute an important share of over 15% of the market in 2023 and are being used for taking care of patients, medical research, and conducting surgeries, among other things. The retail segment is also projected to be growing, having a share of more than 5% in 2023.The retail segment is used for many reasons, including controlling stock, customer care, and protection.

Hospitality Robot Market Function Insights

The Function segment is crucial in understanding the Hospitality Robot Market, as it delves into the specific capabilities and functionalities of these robots. Navigation robots, valued at USD 4.2 billion in 2023, are designed to autonomously navigate complex environments, enabling efficient room service and guest assistance. Object Recognition robots, with a projected market size of USD 7.5 billion by 2032, utilize advanced sensors and algorithms to identify and interact with objects, enhancing safety and security. Interaction robots, valued at USD 5.8 billion in 2023, facilitate natural and intuitive communication between guests and robots, improving the overall guest experience.Manipulation robots, projected to reach USD 9.2 billion by 2032, are equipped with robotic arms and grippers, enabling them to perform tasks such as cleaning, setting up, and delivering items. Communication robots, valued at USD 3.1 billion in 2023, leverage natural language processing and speech recognition technologies to provide information, answer queries, and enhance guest engagement.

Hospitality Robot Market Autonomy Level Insights

The Autonomy Level segment plays a crucial role in shaping the Hospitality Robot Market landscape. Remotely Operated robots, controlled by a human operator via a remote interface, accounted for the largest revenue share in 2023. Market data indicates that this segment is projected to maintain its dominance throughout the forecast period. Semi-autonomous robots, which combine human control with autonomous capabilities, are expected to experience significant growth, driven by the increasing demand for robots that can handle tasks with minimal human intervention.Autonomous robots, capable of operating independently without human input, represent a growing segment with immense potential for market expansion. The Hospitality Robot Market segmentation provides valuable insights into the evolving dynamics of the industry, enabling stakeholders to tailor their strategies and capitalize on growth opportunities.

Hospitality Robot Market Regional Insights

The regional segmentation of the Hospitality Robot Market offers valuable insights into the market's geographical distribution and growth potential. North America is expected to hold the largest market share due to the presence of major hospitality industry players, advanced technology adoption, and a growing tourism sector. Europe follows closely, driven by increasing investments in robotics and automation in the hospitality sector. APAC is projected to witness significant growth, fueled by the rising adoption of robotics in emerging economies such as China and India.South America and MEA are expected to contribute to the market growth, albeit at a slower pace.

Source: Primary Research, Secondary Research, MRFR Database and Analyst Review

Hospitality Robot Market Key Players And Competitive Insights:

Major players in the Hospitality Robot Market are constantly innovating and developing new products to meet the evolving needs of the hospitality industry. Leading Hospitality Robot Market players are investing heavily in research and development to stay ahead of the competition and gain market share. The Hospitality Robot Market industry is characterized by intense competition, with several established players and new entrants vying for market dominance.
SoftBank Robotics is a leading player in the Hospitality Robot Market industry, known for its Pepper humanoid robot. Pepper is designed to interact with guests, provide information, and assist with various tasks. The company has deployed Pepper in numerous hotels, restaurants, and other hospitality establishments worldwide. SoftBank Robotics continues to expand its product portfolio and enhance Pepper's capabilities to cater to the growing demand for robotic solutions in the hospitality sector.Another key competitor in the Hospitality Robot Market is Bear Robotics.
The company's flagship product, Servi, is an autonomous delivery robot designed to assist with food and beverage delivery in restaurants and hotels. Servi uses advanced navigation technology to move safely and efficiently through crowded environments, freeing up staff to focus on other tasks. Bear Robotics has partnered with several major restaurant chains and hospitality groups to deploy Servi in their establishments. The company is focused on developing innovative robotic solutions to improve operational efficiency and enhance the guest experience in the hospitality industry.

Key Companies in the Hospitality Robot Market Include:

• CloudMinds


• AgileX Robotics


• Starship Technologies


• CYBELE


• Keenon Robotics


• Ubtech Robotics


• Pudu Robotics


• ForwardX Robotics


• SoftBank Robotics


• Savioke


• Ela Innovation


• Skydio


• HAI Robotics


• ROBOTICS


• Aethon

Hospitality Robot Market Industry Developments

The Hospitality Robot Market is projected to reach USD 65.4 billion by 2032, exhibiting a CAGR of 17.89% during the forecast period (2024-2032). The market growth is attributed to the increasing adoption of robots in hotels, restaurants, and other hospitality establishments to enhance operational efficiency, improve guest experience, and reduce labor costs.
Recent developments in the market include: In 2023, Hilton announced a partnership with Bear Robotics to deploy autonomous food delivery robots in its hotels. In 2024, Marriott International launched a pilot program to test autonomous cleaning robots on its properties. In 2025, SoftBank Robotics unveiled a new line of humanoid robots designed specifically for the hospitality industry.These developments indicate the growing demand for hospitality robots and their potential to transform the industry in the coming years.

Hospitality Robot Market Segmentation Insights

Hospitality Robot Market Robot Type Outlook

• Service Robots


• Delivery Robots


• Cleaning Robots


• Disinfection Robots


• Security Robots

Hospitality Robot Market Application Outlook

• Hotel


• Restaurant


• Airport


• Hospital


• Retail

Hospitality Robot Market Function Outlook

• Navigation


• Object Recognition


• Interaction


• Manipulation


• Communication

Hospitality Robot Market Autonomy Level Outlook

• Remotely Operated


• Semi-Autonomous


• Autonomous

Hospitality Robot Market Regional Outlook

• North America


• Europe


• South America


• Asia Pacific


• Middle East and Africa