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    Human Centered AI Market Analysis

    ID: MRFR/ICT/10704-HCR
    215 Pages
    Ankit Gupta
    October 2025

    Human-Centered AI Market Research Report Information By Function (Assistance and Support, Safety and Security, Decision-Making & Support, Workflow Automation, Collaboration and Others), Application (Medical Diagnostic, Chatbots and Virtual Assistants, Personalized Learning, Fraud Detection & Risk Assessment, Quality Control, and Human Resources) End User, (Healthcare, Automobile, Educat...

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    Market Analysis

    In-depth Analysis of Human Centered AI Market Industry Landscape

    The Human-Centered AI market is influenced by a variety of factors that collectively shape its growth and impact on industries. One pivotal factor driving the adoption of Human-Centered AI is the increasing emphasis on creating AI systems that prioritize human needs, values, and ethical considerations. As organizations recognize the importance of aligning AI technologies with human-centric principles, the demand for solutions that enhance user experience, promote transparency, and address ethical concerns becomes a driving force in the market.

    Technological advancements play a key role in shaping the dynamics of the Human-Centered AI market. As AI technologies evolve, innovations such as natural language processing, computer vision, and explainable AI contribute to creating more user-friendly and understandable AI systems. These advancements empower organizations to design AI applications that augment human capabilities, fostering collaboration and trust between humans and AI.

    Regulatory considerations are critical factors influencing the adoption of Human-Centered AI. Governments and regulatory bodies are increasingly introducing guidelines and standards to ensure ethical AI practices, protect user privacy, and prevent biases in AI algorithms. Organizations adopting Human-Centered AI solutions need to navigate and comply with these evolving regulatory frameworks, shaping the development and deployment of human-centric AI technologies.

    Market competition is another significant factor shaping the Human-Centered AI landscape. With diverse stakeholders, including technology developers, AI solution providers, and industry-specific applications, competition fosters innovation. Companies strive to differentiate themselves by offering AI solutions that prioritize user experience, address biases, and align with ethical guidelines. This competitive environment contributes to the continuous improvement and refinement of Human-Centered AI technologies.

    Economic conditions and funding opportunities contribute to the trajectory of the Human-Centered AI market. As organizations recognize the potential of human-centric AI in improving productivity, enhancing decision-making, and delivering more personalized experiences, investments in research, development, and implementation of such solutions increase. Public and private funding initiatives play a crucial role in supporting projects that aim to integrate Human-Centered AI into various industries, enabling organizations to harness the benefits of AI while ensuring a human-centric approach.

    Global trends in AI and technology, such as the rise of responsible AI practices and the integration of AI in diverse sectors, align with the principles of Human-Centered AI. The increasing awareness of ethical considerations, bias mitigation, and user-centric design resonates with the core tenets of Human-Centered AI. Organizations across industries are recognizing the importance of incorporating human values into AI development, shaping the market as a response to these global trends.

    Ethical considerations and public perception also impact the Human-Centered AI market. As AI technologies become more prevalent in daily life, addressing concerns related to bias, privacy, and accountability becomes crucial. Ensuring transparency, fairness, and inclusivity in AI applications helps build trust among users and stakeholders. Organizations that prioritize ethical considerations in their Human-Centered AI solutions are likely to receive positive reception from the public and gain a competitive edge in the market.

    Market Summary

    As per Market Research Future Analysis, the Human-Centered AI Market is projected to grow from USD 13.60 Billion in 2025 to USD 88.69 Billion by 2035, with a CAGR of 20.62% during the forecast period. The market was valued at USD 11.28 Billion in 2024. Human-centered AI focuses on algorithms that evolve through human input, enhancing human-robot interaction and bridging the gap between machine intelligence and human understanding. Key applications include chatbots, virtual assistants, and medical diagnostics, with the healthcare sector holding the largest market share. North America leads in market presence due to significant R&D investments, while Asia-Pacific exhibits the highest growth rate driven by demand in healthcare and education.

    Key Market Trends & Highlights

    The Human-Centered AI Market is witnessing significant trends driven by ethical considerations and technological advancements.

    • Ethical AI adoption is increasing, with companies investing in bias prevention and transparency.
    • Assistance and support functions dominate the market, enhancing customer service and operational efficiency.
    • Chatbots and virtual assistants hold the largest application share, providing 24/7 customer care.
    • Healthcare is the leading end-user segment, utilizing AI for diagnostics and personalized treatment.

    Market Size & Forecast

    2024 Market Size USD 11.28 Billion.
    2035 Market Size USD 88.69 Billion
    CAGR 20.62%

    Major Players

    Key players include IBM Corporation, Microsoft Corporation, Google LLC, Amazon Inc., Apple Inc., OpenAI, NVIDIA Corporation, Salesforce Inc., Nuance Communications, Cognizant, Accenture, Affectiva, Sentient Technologies, BenevolentAI, and Zebra Technologies.

    Market Trends

    Increasing Ethical AI and Responsible AI Adoption

    There was a rising emphasis on the ethical and responsible use of artificial intelligence, particularly in areas such as bias prevention, fairness, and transparency. Companies were investing more in AI ethics research and technologies to ensure that AI systems treated all users fairly and without bias. The topic of AI ethics is quickly expanding, with researchers and academics focused on establishing frameworks and methods to identify and eliminate bias in AI systems, assure transparency, and address other ethical concerns. This research can help practitioners and policymakers.

    There is a growing number of tools and frameworks available to help developers and data scientists build ethical AI systems. These tools aid in the detection and reduction of bias, as well as the assessment of fairness and explain ability. When selecting products and companies to support, consumers and investors are increasingly considering ethical factors. Companies that can demonstrate a commitment to responsible artificial intelligence may gain a competitive advantage.

    The topic of AI ethics is quickly expanding, with researchers and academics focused on establishing frameworks and methods to identify and eliminate bias in AI systems, assure transparency, and address other ethical concerns. This research can help practitioners and policymakers.

    The Global Human-Centered AI Market is poised to reshape industries by prioritizing user experience and ethical considerations in technology development, fostering a more inclusive digital landscape.

    U.S. Department of Commerce

    Human Centered AI Market Market Drivers

    Growing Demand for Personalized Solutions

    The Global Human-Centered AI Market Industry is witnessing an increasing demand for personalized solutions across various sectors, including healthcare, finance, and education. Organizations are leveraging AI technologies to tailor services and products to individual preferences, thereby enhancing user experience. For instance, AI-driven platforms in healthcare are providing personalized treatment plans based on patient data. This trend is projected to contribute significantly to the market's growth, with the industry expected to reach 11.3 USD Billion in 2024. The focus on user-centric design and personalization is likely to drive further innovations in AI applications.

    Market Segment Insights

    Human-Centered AI Market

    The Human-Centered AI Market, in this report, has been segmented on the basis of Application into medical diagnostic, chatbots and virtual assistants, personalized learning, fraud detection & risk assessment, quality control, and human resources.

    Chatbots and virtual assistants holds the largest share of the total share. Chatbots and virtual assistants can provide customer care 24 hours a day, seven days a week, which is becoming increasingly vital as organizations shift to a more digital-first approach. Second, chatbots and virtual assistants can be used to automate processes such as appointment scheduling, answering enquiries, and problem resolution. This allows human workers to concentrate on more complex activities, such as delivering individualized customer support.

    Third, chatbots and virtual assistants can be used to collect and analyze data in order to find trends and patterns that will assist businesses in improving their products and services.AI can be used to automate operations like as staff recruitment, onboarding, and training. This allows human resources specialists to concentrate on more important tasks.

    The Human-Centered AI Market, in this report, has been segmented based on End User into healthcare, automobile, education, retail & e-commerce, transportation & logistics, manufacturing, and others.

    Get more detailed insights about Human-Centered AI Market Research Report - Global Forecast till 2034

    Regional Insights

    Based on Region, the global Human-Centered AI is segmented into North America, Europe, Asia-Pacific, Middle East & Africa, and South America. Further, the major countries studied in the market report are the U.S., Canada, Germany, UK, Italy, Spain, China, Japan, India, Australia, UAE, and Brazil.

    The North America Human-Centered AI market is a growing region. North America was one of the first to use AI technology. This is owing to the region's significant investment in R&D, as well as the existence of a high number of AI companies and research organizations. North America places a high value on innovation and research. This is reflected in the number of AI startups and research institutes in the region, as well as government and commercial investment in AI research and development. HCAI is being utilized to improve customer service, personalize product recommendations, and manage inventories more effectively.

    One of the most well-known examples is Amazon's use of AI to propose products to customers.

    The Asia Pacific Human-Centered AI market is having highest growth rate. Asia-Pacific has a huge and expanding population, as well as a significant demand for healthcare, education, and other services that AI can improve. This is also propelling the market in this region forward. Asia-Pacific has a robust manufacturing industry that is leveraging artificial intelligence to automate activities, increase quality control, and optimize production processes. This is also propelling the market in this region forward.

    FIGURE 2: HUMAN-CENTERED AI MARKET SIZE BY REGION 2022 VS 2032 (USD BILLION)

    HUMAN-CENTERED AI MARKET SIZE BY REGION 2022 VS 2032

    Source: Secondary Research, Primary Research, Market Research Future Database, and Analyst Review

    Key Players and Competitive Insights

    Major players in the Human-Centered AI Market are making substantial investments in research and development to expand their product/service portfolios, contributing to the market's robust growth. These market leaders are implementing various strategic initiatives to expand their global presence. Key developments include new product/service launches, mergers and acquisitions, contractual agreements, increased investments, and collaborations with other organizations. Given the competitive and evolving market landscape, competitors in the identity theft protection services industry are focusing on cost-effective offerings to thrive and expand.

    Some of the key players are focusing small and medium enterprise size by customizing offerings to reduce operational costs as a primary business strategy to benefit customers and expand market share. In recent years, the financial industry vertical has witnessed significant advancements in the human-centered AI industry. Key market players, including IBM Corporation, Microsoft Corporation, Google LLC, Amazon Inc., Apple Inc., OpenAI, NVIDIA Corporation, Salesforce Inc., Nuance Communications, Cognizant, Accenture, Affectiva, Sentient Technologies, BenevolentAI and Zebra Technologies and others, are driving innovation in human-centered AI, pushing the boundaries of computational capabilities.

    Key Companies in the Human Centered AI Market market include

    Industry Developments

    June 2023 - PepsiCo, Inc. has announced a partnership with the Stanford Institute for Human-Centered Artificial Intelligence, a non-profit dedicated to leading and shaping the future of artificial intelligence. PepsiCo intends to be the worldwide corporate leader in industrialized AI applications and responsible AI as the first CPG firm to join Stanford HAI's Corporate Affiliate Program, gaining insights that promote research, education, policy, and practice throughout the industry.

    Future Outlook

    Human Centered AI Market Future Outlook

    The Human-Centered AI Market is projected to grow at a 20.62% CAGR from 2025 to 2035, driven by advancements in user experience design, ethical AI practices, and increasing demand for personalized solutions.

    New opportunities lie in:

    • Develop AI solutions that prioritize user privacy and ethical considerations.
    • Invest in training programs for AI professionals focusing on human-centered design.
    • Create partnerships with healthcare providers to enhance patient engagement through AI.

    By 2035, the Human-Centered AI Market is expected to be a pivotal sector, reflecting substantial growth and innovation.

    Market Segmentation

    Function Outlook

    • Assistance and Support
    • Safety and Security
    • Decision-Making & Support
    • Workflow Automation
    • Collaboration
    • Others

    Application Outlook

    • Medical Diagnostic
    • Chatbots and Virtual Assistants
    • Personalized Learning
    • Fraud Detection & Risk Assessment
    • Quality Control
    • Human Resources
    • Others

    Human-Centered AI Market- End User Outlook

    • Healthcare
    • Automobile
    • Education
    • Retail & E-commerce
    • Transportation & Logistics
    • Manufacturing
    • Others

    Human-Centered AI Market- Function Outlook

    • Assistance and Support
    • Safety and Security
    • Decision-Making & Support
    • Workflow Automation
    • Collaboration
    • Others

    Human-Centered AI Market- Regional Outlook

    • US
    • Canada
    • Mexico

    Human-Centered AI Market- Application Outlook

    • Medical Diagnostic
    • Chatbots and Virtual Assistants
    • Personalized Learning
    • Fraud Detection & Risk Assessment
    • Quality Control
    • Human Resources
    • Others

    Report Scope

    Report Attribute/Metric Details
    Market Size 2024 11.27 (USD Billion)
    Market Size 2025 13.60 (USD Billion)
    Market Size 2035 88.69 (USD Billion)
    Compound Annual Growth Rate (CAGR) 20.62% (2025 - 2035)
    Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    Base Year 2024
    Market Forecast Period 2025 - 2035
    Historical Data 2019 - 2023
    Market Forecast Units USD Billion
    Segments Covered Function, Application, End User and Region
    Geographies Covered Europe, North America, Asia-Pacific, Middle East & Africa, and South America
    Countries Covered US, Canada, Mexico, Germany, France, UK, Italy, Spain, China, Japan, India, South Korea, Australia, Saudi Arabia, UAE, South Africa, Brazil, Argentina, Chile, and others.
    Key Companies Profiled IBM Corporation, Microsoft Corporation, Google LLC, Amazon Inc., Apple Inc., OpenAI, NVIDIA Corporation, Salesforce Inc., Nuance Communications, Cognizant, Accenture, Affectiva, Sentient Technologies, BenevolentAI and Zebra Technologies.
    Key Market Opportunities ·       The Emphasis on Ethical Considerations in AI Development is Growing Stronger. ·       Significant Growth of Human-AI Collaboration ·       Increasing Use of AI-powered Educational Platforms
    Key Market Dynamics ·       Growing Demand for AI in Medical Diagnosis ·       Increasing Use of AI to Personalize Experiences for Users

    Market Highlights

    Author

    Ankit Gupta
    Senior Research Analyst

    She holds an experience of about 6+ years in market research and business consulting, working under the spectrum of information communication technology, telecommunications and semiconductor domains. aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

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    FAQs

    How much is the Human-Centered AI market?

    The Human-Centered AI Market was valued at USD 11.27 Billion in 2024.

    What is the growth rate of the Human-Centered AI market?

    The global market is projected to grow at a CAGR of 20.62% during the forecast period, 2025-2034.

    Which region held the largest market share in the Human-Centered AI market?

    North America had the largest share of the global market.

    Who are the key players in the Human-Centered AI market?

    The key players in the market are IBM Corporation, Microsoft Corporation, Google LLC, Amazon Inc., Apple Inc., OpenAI, NVIDIA Corporation, Salesforce Inc., Nuance Communications, Cognizant, Accenture, Affectiva, Sentient Technologies, BenevolentAI and Zebra Technologies.

    1. EXECUTIVE SUMMARY
      1. Market Attractiveness
        1. Global Human-Centered AI Market, by Application
        2. Global Human-Centered
    2. MARKET INTRODUCTION
      1. Definition
      2. Scope of the Study
      3. Market Structure
      4. Key Buying Criteria
      5. Macro Factor Indicator Analysis
    3. RESEARCH METHODOLOGY
      1. Research Process
      2. Primary Research
      3. Secondary Research
      4. Market Size Estimation
      5. Forecast Model
      6. List of Assumptions
    4. MARKET DYNAMICS
      1. Introduction
      2. Drivers
        1. Growing Demand
        2. Increasing Use of AI to Personalize Experiences for Users
        3. Driver Impact
        4. Restraint Impact Analysis
      3. Opportunities
        1. The
        2. Significant Growth
        3. Increasing Use of AI-powered Educational Platforms
      4. Challenge
        1. Adaption of Cross-Cultural
      5. Covid-19 Impact Analysis
        1. Impact on Healthcare Sector such as Virtual
        2. Significant Impact on Remote Customer Services
        3. Growing Emphasize on Remote
      6. Value Chain Analysis/Supply Chain Analysis
      7. Porter’s Five
        1. Bargaining Power of Buyers
        2. Threat of New Entrants
        3. Threat of Substitutes
        4. Intensity of Rivalry
    5. GLOBAL HUMAN-CENTERED AI MARKET, BY FUNCTION
      1. Introduction
      2. Assistance and Support
      3. Safety and Security
      4. Decision-Making
    6. GLOBAL
      1. Introduction
      2. Medical Diagnostic
      3. Chatbots and Virtual Assistants
      4. Personalized Learning
      5. Fraud Detection
    7. GLOBAL
      1. Introduction
      2. Healthcare
      3. Automobile
      4. Education
      5. Retail & E-commerce
      6. Transportation & Logistics
      7. Manufacturing
      8. Others
    8. GLOBAL HUMAN-CENTERED
      1. Introduction
      2. North America
        1. Market Estimates & Forecast, by Country,
        2. Market Estimates & Forecast, by Application,
        3. US
        4. Mexico
        5. Market Estimates & Forecast, by Function,
        6. Market Estimates & Forecast, by End-user,
        7. Germany
        8. Italy
        9. Rest of Europe
        10. Market Estimates & Forecast, by Function,
        11. Market Estimates & Forecast, by End-user,
        12. Japan
        13. Australia
      3. Rest of the World
        1. Market Estimates & Forecast, by Function,
        2. Market Estimates & Forecast, by End-user,
        3. Africa
    9. COMPETITIVE LANDSCAPE
      1. Introduction
      2. Key Developments & Growth Strategies
      3. Competitor Benchmarking
      4. Vendor Share Analysis,
        1. Key Developments
        2. SWOT Analysis
        3. Key Strategies
    10. MARKET SYNOPSIS 19
    11. GLOBAL HUMAN-CENTERED AI MARKET, BY FUNCTION, 2018–2032 (USD MILLION) 52
    12. NORTH AMERICA HUMAN-CENTERED AI MARKET, BY COUNTRY, 2018–2032 (USD MILLION)
    13. CANADA HUMAN-CENTERED AI MARKET, BY APPLICATION, 2018–2032 (USD MILLION)
    14. EUROPE HUMAN-CENTERED AI MARKET, BY COUNTRY, 2018–2032 (USD MILLION) 71
    15. UK HUMAN-CENTERED AI MARKET, BY FUNCTION, 2018–2032 (USD MILLION) 74
    16. GERMANY HUMAN-CENTERED AI MARKET, BY APPLICATION, 2018–2032 (USD MILLION)
    17. SPAIN HUMAN-CENTERED AI MARKET, BY FUNCTION, 2018–2032 (USD MILLION) 82
    18. ITALY HUMAN-CENTERED AI MARKET, BY APPLICATION, 2018–2032 (USD MILLION)
    19. JAPAN HUMAN-CENTERED AI MARKET, BY FUNCTION, 2018–2032 (USD MILLION) 93
    20. INDIA HUMAN-CENTERED AI MARKET, BY APPLICATION, 2018–2032 (USD MILLION)
    21. AFRICA HUMAN-CENTERED AI MARKET, BY END-USER, 2018–2032 (USD MILLION) 109
    22. PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 113
    23. IBM CORPORATION: KEY DEVELOPMENT 115
    24. GOOGLE LLC: PRODUCTS OFFERED 120
    25. AMAZON INC.: KEY DEVELOPMENT 123
    26. SALESFORCE INC.. : PRODUCTS OFFERED 139
    27. NUANCE COMMUNICATIONS: KEY DEVELOPMENT 146
    28. ACCENTURE: PRODUCTS OFFERED 152
    29. AFFECTIVA: KEY DEVELOPMENT 158
    30. BENEVOLENTAI: PRODUCTS OFFERED 163
    31. ZEBRA TECHNOLOGIES: KEY DEVELOPMENT 168
    32. GLOBAL HUMAN-CENTERED AI MARKET: MARKET STRUCTURE 22
    33. EUROPE: HUMAN-CENTERED AI MARKET SIZE (USD MILLION) & MARKET SHARE (%), BY
    34. MARKET DYNAMIC ANALYSIS OF THE GLOBAL HUMAN-CENTERED AI MARKET 34
    35. (% SHARE) 43
    36. GLOBAL HUMAN-CENTERED AI MARKET, BY FUNCTION, 2022 VS 2032 (USD MILLION) 45
    37. VS 2032 (USD MILLION) 48
    38. NORTH AMERICA HUMAN-CENTERED AI MARKET, BY COUNTRY, 2022 VS 2032 (USD MILLION)
    39. (% SHARE) 60
    40. EUROPE HUMAN-CENTERED AI MARKET, BY COUNTRY, 2022 VS 2032 (USD MILLION) 62
    41. ASIA-PACIFIC HUMAN-CENTERED AI MARKET, BY COUNTRY, 2022 (% SHARE) 65
    42. MICROSOFT CORPORATION: FINANCIAL OVERVIEW SNAPSHOT 101
    43. AMAZON INC.: SWOT ANALYSIS 118
    44. OPENAI: FINANCIAL OVERVIEW SNAPSHOT 119
    45. SALESFORCE INC.. : SWOT ANALYSIS 126
    46. NUANCE COMMUNICATIONS: SWOT ANALYSIS 128
    47. COGNIZANT: SWOT ANALYSIS 130
    48. AFFECTIVA: FINANCIAL OVERVIEW SNAPSHOT 135
    49. BENEVOLENTAI: SWOT ANALYSIS 142
    50. ZEBRA TECHNOLOGIES: SWOT ANALYSIS 145

    Human-Centered AI Market Segmentation

    Market Segmentation Overview

    • Detailed segmentation data will be available in the full report
    • Comprehensive analysis by multiple parameters
    • Regional and country-level breakdowns
    • Market size forecasts by segment
    Infographic

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