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    Chatbots Market Share

    ID: MRFR/ICT/2195-HCR
    100 Pages
    Shubham Munde
    September 2025

    Chatbots Market Research Report Information By Type (Software, Services), By Deployment (Cloud, On Premise), By Usage (Websites, Social Media, Mobile Platform), By Vertical (BFSI, Retail, e-commerce, Government, Travel, Hospitality, Others), And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) – Market Forecast Till 2034.

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    Market Share

    Introduction: Navigating the Competitive Landscape of Chatbots

    The chatbot market is experiencing an unprecedented level of competition, mainly because of the speed of technological development, the evolution of regulatory frameworks, and the growing expectations of consumers for a more personal and more efficient inter-action. The major players in this market are the original equipment manufacturers, IT system integrators, suppliers of infrastructure, and a few artificial intelligence (AI) companies with a wide range of strategies. The original equipment manufacturers are integrating advanced AI-based analytic and automation capabilities into their products, while IT system integrators are focusing on easy deployment and customisation to enhance the end-user experience. The small, mainly start-up, AI companies are pushing the boundaries of technological development, integrating the Internet of Things and biometrics into their solutions and setting new standards for engagement and efficiency. As companies become more and more interested in green IT, the question of the degree of sustainability of their solutions becomes a key differentiating factor. The North American and Asian Pacific regions offer the most significant growth opportunities, as strategic deployment trends coincide with local market needs. The agile players who are able to take advantage of this evolving landscape will enjoy significant growth opportunities through 2024 and beyond.

    Competitive Positioning

    Full-Suite Integrators

    These vendors offer comprehensive solutions that integrate various functionalities of chatbot technology, catering to diverse business needs.

    Vendor Competitive Edge Solution Focus Regional Focus
    IBM Corporation Robust AI capabilities and enterprise integration AI-driven chatbots and automation Global
    Nuance Communications Inc Advanced natural language processing Conversational AI and customer engagement North America, Europe

    Specialized Technology Vendors

    These vendors focus on niche chatbot technologies, providing specialized solutions tailored to specific industries or use cases.

    Vendor Competitive Edge Solution Focus Regional Focus
    Inbenta Technologies Inc Strong focus on semantic search and knowledge management Knowledge-based chatbots Europe, North America
    Next IT Corp Customizable solutions for various sectors Virtual assistants and chatbots North America
    Acuvate Expertise in Microsoft ecosystem integration AI chatbots for enterprises Global
    Aivo Real-time customer service automation Customer support chatbots Latin America, Europe
    Artificial Solutions Natural language understanding expertise Conversational AI platforms Global

    Infrastructure & Equipment Providers

    These vendors provide the underlying technology and infrastructure necessary for deploying chatbot solutions effectively.

    Vendor Competitive Edge Solution Focus Regional Focus
    eGain Corporation Omnichannel customer engagement solutions Customer engagement and support North America, Europe
    Creative Virtual Ltd Focus on virtual agents and knowledge management Virtual agent solutions Global

    Emerging Players & Regional Champions

    • AI-powered chatbots for e-commerce: Chatbotify (US): Specializes in chatbots for e-commerce platforms, and has recently teamed up with a major retail chain to enhance their online customer support. It competes with established vendors by offering a more flexible solution.
    • Conversational AI Solutions (India): Focuses on multilingual chatbots for the Indian market, recently implemented a chatbot for a leading telecom provider, complementing established vendors by filling the gap in regional language support.
    • BotCraft (Germany): Offers industry-specific chatbots for healthcare and finance, recently secured contracts with several hospitals for patient engagement, positioning itself as a challenger to larger players by providing tailored solutions.
    • Dialogflow Innovations (Brazil): Develops chatbots for small and medium enterprises, recently launched a platform that integrates with local payment systems, complementing established vendors by targeting underserved market segments.
    • AI Chat Solutions (South Africa): Focuses on chatbots for the tourism sector, recently partnered with a national tourism board to enhance visitor engagement, challenging established vendors by offering localized content and support.

    Regional Trends: The use of chatbots is growing in emerging markets, particularly in Asia and Africa, driven by the need for cost-effective customer service. The technological specialization is redirected towards multilingual capabilities and industry-related applications. The objective is to increase customer engagement and experience.

    Collaborations & M&A Movements

    • The partnership between Salesforce and OpenAI is to integrate the advanced AI technology into the Salesforce platform, so as to improve customer service and optimize sales, and further strengthen the competitiveness of Salesforce in the CRM market.
    • Google acquired chatbot development firm Dialogflow in 2024 to bolster its AI and machine learning offerings, positioning itself as a leader in the chatbot market and expanding its share against competitors like Microsoft and Amazon.
    • The two companies will integrate their respective platforms, and the combination of the two will lead to a significant increase in their market share in the enterprise market.

    Competitive Summary Table

    Capability Leading Players Remarks
    Natural Language Processing (NLP) Google, IBM Watson Google's Dialogflow offers advanced NLP capabilities, enabling seamless user interactions. IBM Watson's NLP is known for its contextual understanding, demonstrated in customer service applications across various industries.
    Integration with Messaging Platforms Microsoft, Salesforce Microsoft's Bot Framework allows easy integration with platforms like Teams and Skype, enhancing user reach. Salesforce's Einstein Bots integrate directly with CRM systems, improving customer engagement and support.
    AI-Powered Analytics Zendesk, LivePerson Zendesk's AI analytics provide insights into customer interactions, helping businesses optimize their chatbot performance. LivePerson's analytics tools enable real-time monitoring and adjustments based on user behavior.
    Multilingual Support Amazon Lex, Rasa Amazon Lex supports multiple languages, making it suitable for global applications. Rasa's open-source framework allows developers to customize multilingual capabilities, as seen in various international deployments.
    Voice Recognition Nuance, Google Nuance's voice recognition technology is widely used in healthcare chatbots, providing accurate transcriptions. Google Assistant's voice capabilities are integrated into various chatbots, enhancing user experience through voice interactions.
    User Personalization Intercom, Drift Intercom's chatbots utilize user data to personalize interactions, improving customer satisfaction. Drift's AI-driven chatbots adapt conversations based on user behavior, leading to higher conversion rates.

    Conclusion: Navigating the Chatbots Market Landscape

    By 2025, the chatbots market will be characterized by intense competition and a high degree of fragmentation, with a mix of established players and newcomers. The regional trends show an increasing penetration of chatbots in North America and Asia-Pacific, driven by the development of automation and artificial intelligence. In order to remain competitive, vendors must strategically position themselves in terms of AI-based personalization, automation, and sustainable practices. The established players are concentrating on enhancing their existing solutions, while the newcomers are developing flexible, scalable, and bespoke offerings to meet the diverse needs of customers. Ultimately, the ability to integrate advanced AI features, ensure flexibility in operations, and commit to sustainable practices will be the main criteria for success in this rapidly evolving market.

    Market Summary

    As per Market Research Future Analysis, the Chatbots Market is set to experience significant growth, expanding from USD 7.5 billion in 2025 to USD 33.7 billion by 2034, with a compound annual growth rate (CAGR) of 18.38% during the forecast period. The market was valued at USD 6.6 billion in 2024, driven by advancements in artificial intelligence and the increasing use of online messaging. Chatbots are gaining traction due to their ability to provide 24/7 service, enhance customer engagement, and improve operational efficiency across various sectors, particularly in BFSI and e-commerce.

    Key Market Trends & Highlights

    The Chatbots Market is witnessing transformative trends driven by technological advancements and increased adoption across industries.

    • Projected growth from USD 7.5 billion in 2025 to USD 33.7 billion by 2034.
    • Social Media segment dominated the market in 2021, enhancing customer engagement.
    • Cloud deployment led the market in 2021, facilitating rapid chatbot deployment.
    • E-commerce segment showed significant growth, revolutionizing customer service.

    Market Size & Forecast

    2025 Market Size USD 7.5 Billion
    2034 Market Size USD 33.7 Billion
    2024 Market Size USD 6.6 Billion
    CAGR 18.38%
    Largest Regional Market Share in 2021 North America.

    Major Players

    Key players include IBM Corporation, Inbenta Technologies Inc, Next IT Corp, Nuance Communications Inc, and others.

    Market Trends

    The increasing integration of artificial intelligence in customer service applications suggests a transformative shift in the way businesses interact with consumers, potentially enhancing efficiency and user satisfaction.

    U.S. Department of Commerce

    Chatbots Market Market Drivers

    Market Growth Projections

    The Global Chatbots Market Industry is projected to experience substantial growth in the coming years. With a market value of 6.33 USD Billion in 2024, the industry is expected to expand significantly, reaching 39.9 USD Billion by 2035. This growth trajectory indicates a compound annual growth rate (CAGR) of 18.22% from 2025 to 2035. Such projections highlight the increasing reliance on chatbot technology across various sectors, driven by advancements in artificial intelligence and the growing demand for automation. As organizations continue to prioritize customer engagement and operational efficiency, the chatbot market is likely to flourish.

    Rising Demand for Automation

    The Global Chatbots Market Industry experiences a surge in demand for automation across various sectors. Businesses are increasingly adopting chatbots to streamline customer service operations, reduce response times, and enhance user experience. This trend is particularly evident in e-commerce and banking, where chatbots handle inquiries efficiently, allowing human agents to focus on complex issues. As a result, the market is projected to reach 6.33 USD Billion in 2024, reflecting a growing reliance on automated solutions. The integration of artificial intelligence further enhances chatbot capabilities, making them more appealing to organizations seeking to improve operational efficiency.

    Increased Customer Engagement

    The Global Chatbots Market Industry benefits from the growing emphasis on customer engagement strategies. Organizations recognize the importance of maintaining constant communication with their customers, and chatbots serve as an effective tool for achieving this goal. By providing instant responses and 24/7 availability, chatbots enhance customer satisfaction and retention rates. This trend is particularly pronounced in sectors such as retail and hospitality, where timely interactions can significantly influence purchasing decisions. As businesses continue to prioritize customer engagement, the chatbot market is likely to witness sustained growth, contributing to its projected CAGR of 18.22% from 2025 to 2035.

    Advancements in Artificial Intelligence

    Technological advancements in artificial intelligence significantly influence the Global Chatbots Market Industry. Innovations in natural language processing and machine learning enable chatbots to understand and respond to user queries more effectively. This evolution leads to improved customer interactions, fostering brand loyalty and satisfaction. Companies are increasingly investing in AI-driven chatbots to provide personalized experiences, which is becoming a competitive differentiator. As the technology matures, the market is expected to expand, with projections indicating a growth to 39.9 USD Billion by 2035. This trajectory suggests that AI will play a pivotal role in shaping the future of customer engagement.

    Cost Efficiency and Resource Optimization

    Cost efficiency remains a crucial driver for the Global Chatbots Market Industry. Organizations are increasingly adopting chatbots to reduce operational costs associated with customer service. By automating routine inquiries, businesses can allocate resources more effectively, allowing human agents to focus on higher-value tasks. This shift not only enhances productivity but also leads to significant cost savings. For instance, companies report reductions in customer service costs by up to 30% after implementing chatbot solutions. As the demand for cost-effective solutions rises, the chatbot market is poised for growth, aligning with broader trends in resource optimization across industries.

    Growing Adoption in Small and Medium Enterprises

    The Global Chatbots Market Industry sees a notable increase in adoption among small and medium enterprises (SMEs). These businesses recognize the potential of chatbots to enhance customer service without the need for extensive resources. By leveraging chatbot technology, SMEs can compete with larger organizations, providing efficient support and improving customer interactions. This democratization of technology is driving market growth, as SMEs increasingly invest in digital solutions to remain competitive. The trend suggests a shift in the market landscape, where smaller players contribute significantly to the overall expansion of the chatbot industry.

    Market Segment Insights

    Chatbots Type Insights

    The market segmentation, based on Type, includes Software and Services. The Services segment held the majority share in 2021, contributing to around ~30% of the Chatbots market revenue. The need for bots that offer diverse services will rise as the internet and other online services gain popularity throughout the world. The availability of a wide range of platforms and tools for service providers to use in the creation and delivery of bot services, along with a rise in the use of bots across some industries, including the banking, financial services, and insurance sectors, are factors that are accelerating market growth.

    Chatbots Deployment Insights

    Based on Deployment, the market segmentation includes Cloud, On-Premise. The Cloud segment dominated the market in 2021. The cloud segment is leading the chatbot market with its innovative solutions and capabilities. It has enabled organizations to quickly deploy chatbots across multiple channels and platforms, eliminating the need to build bots from scratch. Cloud-based chatbots offer an array of features such as natural language processing, automated customer service, advanced analytics & more that are helping businesses streamline their operations and boost customer satisfaction.

    Chatbots Usage Insights

    Based on Usage, the market segmentation includes Websites, Social Media, and Mobile platforms. The Social Media segment dominated the market in 2021 with market growth. This is due to its ability to provide better customer engagement and automated customer service solutions. With their advanced features, such as natural language processing (NLP) and machine learning (ML), chatbots are increasing their popularity among businesses looking to maximize their operational efficiency.

    Chatbots Vertical Insights

    Based on Vertical, the market segmentation includes BFSI, Retail, E-commerce, Government, Travel, Hospitality, and Others. The E-commerce segment dominated the market in 2021 the market growth. The e-commerce sector has made immense progress in implementing chatbot technology. Chatbots have become a vital part of the e-commerce process, offering automated customer service & sales assistance that has dramatically altered the way consumers shop. The advancement of AI technology has led to the development of smarter and more sophisticated bots that are capable of understanding complex customer queries and providing personalized responses.

    As a result, the chatbots market is booming, with the e-commerce segment.

    Source: Secondary Research, Primary Research, Market Research Future Database, and Analyst Review

    Get more detailed insights about Chatbots Market Research Report- Global Forecast 2034

    Regional Insights

    By region, the study provides market insights into North America, Europe, Asia-Pacific, and the Rest of the World. North America holds the largest Chatbots Industry Share of the market due to its increasing popularity among the citizens. After North America, the Asia-Pacific country is projected to grow at the fastest rate during the forecast period. North America shares the major growth in the market because of the multiple growth factors. The technical advancements, increasing use of the internet, and lowering the prices of mobiles and tablets in that region increase the growth.

    Chatbots are artificial conversational character that interacts with human through verbal and non-verbal communication. The chatbots are easily accessible on phones and computers. To access this, the only thing that users need is internet access. Chatbots are highly popular in the field of e-commerce and digital communication over the next few years.

    Further, the major countries studied in the market report are The U.S., Canada, Germany, France, the UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil

    Figure 3: CHATBOTS MARKET SHARE BY REGION 2021 (%)

    CHATBOTS MARKET SHARE BY REGION 2021.

    Source: Secondary Research, Primary Research, Market Research Future Database, and Analyst Review

    Key Players and Competitive Insights

    Major market players are spending a lot of money on R&D to increase their product lines, which will help the market grow even more. Market participants are also taking various strategic initiatives to grow their worldwide footprint, with key market developments such as new product launches, contractual agreements, mergers and acquisitions, increased investments, and collaboration with other organizations. Competitors in the Chatbots industry must offer cost-effective items to expand and survive in an increasingly competitive and rising market environment.

    Manufacturing locally to cut operating costs is one of the main business tactics manufacturers use in the Chatbots industry to benefit customers and expand the market sector. Major market players, including IBM Corporation, Inbenta Technologies Inc, Next IT Corp, Nuance Communications Inc, and others, are attempting to increase market demand by funding R&D initiatives.

    Information technology goods and services are offered by IBM (International Business Machines). Solutions for infrastructure, security, sustainability, and automation are provided, including asset management, enterprise content management, decision management, data management, and business analytics. The business provides services to a wide range of sectors, including the automobile, banking, energy, insurance, life science, manufacturing, and retail.

    Inbenta is a firm that focuses on business websites and corporate intranets. Inbenta is a pioneer in a new class of enterprise semantic search technology that aims to significantly enhance online customer experience. Using the most recent advances in natural language processing technologies and artificial intelligence, Inbenta has assisted multiple companies in significantly reducing incoming email queries and customer support calls because customers can easily find what they are looking for on the company's website. Self-service, e-commerce search, virtual assistants, support ticketing, and knowledge management are other areas of expertise for Inbenta.

    Key Companies in the Chatbots Market market include

    Industry Developments

    • Q2 2025: OpenAI launches ChatGPT Enterprise, targeting business customers with enhanced security and analytics OpenAI announced the launch of ChatGPT Enterprise, a new version of its popular chatbot platform designed for business users, offering advanced security, privacy, and analytics features to support enterprise adoption.
    • Q2 2025: Google partners with Salesforce to integrate Gemini AI chatbot into Salesforce CRM Google and Salesforce announced a strategic partnership to embed Google's Gemini AI chatbot into Salesforce's CRM platform, enabling more advanced conversational AI capabilities for enterprise customers.
    • Q1 2025: Anthropic raises $750 million in Series C funding to expand Claude chatbot development AI startup Anthropic secured $750 million in a Series C funding round led by major venture capital firms, aiming to accelerate the development and deployment of its Claude chatbot for enterprise and consumer applications.
    • Q2 2024: Microsoft Copilot for Microsoft 365 officially launches for enterprise customers Microsoft launched Copilot, its AI-powered chatbot assistant, for Microsoft 365 enterprise customers, integrating generative AI into productivity tools such as Word, Excel, and Outlook.
    • Q3 2024: Meta unveils new AI chatbot for WhatsApp and Messenger, expanding conversational commerce Meta announced the rollout of a new AI-powered chatbot for WhatsApp and Messenger, aiming to enhance conversational commerce and customer service for businesses using its messaging platforms.
    • Q2 2024: Zendesk acquires Ultimate, a leading AI chatbot startup, to boost customer support automation Zendesk acquired Ultimate, a European AI chatbot company, to strengthen its customer support automation offerings and expand its AI-driven product suite.
    • Q1 2025: OpenAI appoints Sarah Friar as Chief Operating Officer OpenAI announced the appointment of Sarah Friar, former CEO of Nextdoor, as its new Chief Operating Officer to oversee global operations and drive enterprise growth for its chatbot products.
    • Q2 2025: Baidu launches ERNIE Bot 5.0, its next-generation AI chatbot for the Chinese market Baidu released ERNIE Bot 5.0, the latest version of its AI chatbot, featuring improved natural language understanding and expanded integration with Baidu's suite of enterprise services.
    • Q1 2024: Haptik wins major contract with Vodafone Idea to deploy AI chatbots for customer service Indian AI company Haptik secured a contract with Vodafone Idea to implement AI-powered chatbots for automating customer service interactions across digital channels.
    • Q3 2024: SAP launches Joule, a generative AI chatbot for enterprise resource planning SAP introduced Joule, a generative AI chatbot designed to assist users with enterprise resource planning tasks, marking a significant expansion of AI capabilities within SAP's software ecosystem.
    • Q2 2024: ServiceNow acquires G2K to enhance AI chatbot and workflow automation capabilities ServiceNow announced the acquisition of G2K, a German AI company, to bolster its chatbot and workflow automation offerings for enterprise clients.
    • Q1 2025: Kore.ai raises $150 million to scale conversational AI platform for global enterprises Kore.ai, a conversational AI platform provider, raised $150 million in a new funding round to accelerate product development and expand its global reach in the enterprise chatbot market.

    Future Outlook

    Chatbots Market Future Outlook

    The Global Chatbots Market is projected to grow at an 18.22% CAGR from 2024 to 2035, driven by advancements in AI, increasing customer engagement, and demand for automation.

    New opportunities lie in:

    • Develop industry-specific chatbots to enhance customer service efficiency.
    • Integrate chatbots with emerging technologies like AR for immersive user experiences.
    • Leverage data analytics from chatbot interactions to refine marketing strategies.

    By 2035, the Chatbots Market is expected to be a cornerstone of digital customer engagement strategies.

    Market Segmentation

    Chatbots Type Outlook

    • Software
    • Service

    Chatbots Usage Outlook

    • Websites
    • Social Media
    • Mobile Platform

    Chatbots Regional Outlook

    • US
    • Canada
    • Germany
    • France
    • UK
    • Italy
    • Spain
    • Rest of Europe
    • China
    • Japan
    • India
    • Australia
    • South Korea
    • Rest of Asia-Pacific
    • Middle East
    • Africa

    Chatbots Vertical Outlook

    • BFSI
    • Retail
    • E-commerce
    • Government
    • Travel
    • Hospitality
    • Others

    Chatbots Deployment Outlook

    • Cloud
    • On-Premise

    Report Scope

    Attribute/Metric Details
    Market Size 2024 6.6 (USD Billion)
    Market Size 2025 7.5 (USD Billion)
    Market Size 2034 33.7 (USD Billion)
    Compound Annual Growth Rate (CAGR) 18.38% (2025 - 2034)
    Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    Base Year 2024
    Market Forecast Period 2025 - 2034
    Historical Data 2019 - 2023
    Market Forecast Units USD Billion
    Segments Covered Type, Deployment, Usage, Vertical, and Region
    Geographies Covered North America, Europe, Asia Pacific, and Rest of the World
    Countries Covered The U.S, Canada, Germany, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil
    Key Companies Profiled Acuvate, Aivo, Artificial Solutions, Creative Virtual Ltd, eGain Corporation, IBM Corporation, Inbenta Technologies Inc, Next IT Corp, Nuance Communications Inc
    Key Market Opportunities It gives the power to connect with people living in different locations.
    Key Market Dynamics Increase the growth rate of the Chatbots Market Extreme use of online communication raising the growth of the market

    Market Highlights

    Author

    Shubham Munde
    Research Analyst Level II

    She holds an experience of about 6+ years in market research and business consulting, working under the spectrum of information communication technology, telecommunications and semiconductor domains. aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

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    Latest Comments

    John Doe

    This is a great article! Really helped me understand the topic better.

    Posted on July 23, 2025, 10:15 AM
    Jane Smith

    Thanks for sharing this. I’ve bookmarked it for later reference.

    Posted on July 22, 2025, 7:45 PM

    FAQs

    How much is the chatbot market?

    The global chatbot market size was valued at USD 6.6 Billion in 2024.

    What is the growth rate of the chatbot market?

    The global market is projected to grow at a CAGR of 18.38% during the forecast period, 2025-2034.

    Which region held the largest market share in the Chatbots market?

    North America had the largest share of the global Chatbots market.

    Who are the key players in the chatbot market?

    The key players in the market are Acuvate, Aivo, Artificial Solutions, Creative Virtual Ltd, eGain Corporation, IBM Corporation, Inbenta Technologies Inc, Next IT Corp, and Nuance Communications Inc.

    Which type led the chatbot market?

    The Services category dominated the market in 2021.

    Which Vertical had the largest market share in the market?

    E-commerce had the largest share in the global market for Chatbots.

    1. 1    MARKET INTRODUCTION
      1.     INTRODUCTION    
      2.     SCOPE OF STUDY
        1.     RESEARCH OBJECTIVE
        2.     ASSUMPTIONS
        3.     LIMITATIONS
      3.     MARKET STRUCTURE 2    RESEARCH METHODOLOGY
      4.     RESEARCH TYPE
      5.     PRIMARY RESEARCH
      6.     SECONDARY RESEARCH
      7.     FORECAST MODEL
        1.     MARKET
    2. DATA COLLECTION, ANALYSIS & FORECAST
      1.     MARKET SIZE ESTIMATION 3    MARKET DYNAMICS 
      2.     INTRODUCTION
      3.     MARKET DRIVERS
      4.     MARKET CHALLENGES
      5.     MARKET OPPORTUNITIES 
      6.     MARKET RESTRAINTS 4    EXECUTIVE SUMMARY 
      7.   
    3.  PORTER’S FIVE FORCES ANALYSIS
      1.     SUPPLY CHAIN ANALYSIS
    4. 6    CHATBOTS MARKET, BY SEGMENTS
      1.     INTRODUCTION
      2.     MARKET STATISTICS
        1.     BY TYPE
        2.     BY DEPLOYMENT
        3.     BY USAGE
        4.     BY INDUSTRY VERTICALS
    5.         6.2.4.1    BFSI         6.2.4.2    RETAIL AND E-COMMERCE         6.2.4.3    GOVERNMENT         6.2.4.4    TRAVEL AND HOSPITALITY
      1.     BY REGION
        1.     NORTH AMERICA
      2.     MARKET SHARE ANALYSIS
      3.     COMPANY PROFILES
        1.     FACEBOOK, INC. (U.S.)
        2.     WECHAT (CHINA)
        3.     IBM (U.S.)
        4.   
    6.  NAUNCE COMMUNICATIONS INC. (U.S.)
      1.     EGAIN CORPORATION (U.S.)
        1.     CREATIVE VIRTUAL PVT. LTD. (U.K.)
        2.   
    7.  NEXT IT CORP. (U.S.)
      1.     CX COMPANY (NETHERLANDS)
        1.     SPEAKTOIT INC. (U.S.)
        2.     24/7 CUSTOMER INC. (U.S.)
        3.     CODEBABY (IDAVATARS), INC. (U.S.)
        4.     DIGITALGENIUS (U.K.)
        5.     HOWDY (U.S.)    
        6.     TALLA (U.S.)
        7.   
    8.  SEMANTIC MACHINES (U.S.)    
      1.     OTHERS     BY TYPE
    9. 3    CHATBOTS MARKET, BY USAGE
    10. MARKET, BY INDUSTRY VERTICALS MARKET, BY REGIONS BY TYPE  NORTH AMERICA CHATBOTS MARKET, BY INDUSTRY VERTICALS  U.S. CHATBOTS MARKET, BY TYPE MARKET, BY DEPLOYMENT
    11. 14    CANADA CHATBOTS MARKET, BY TYPE
    12. CHATBOTS MARKET, BY DEPLOYMENT BY USAGE  VERTICALS
    13. 19    GERMANY CHATBOTS MARKET, BY DEPLOYMENT
    14.  GERMANY CHATBOTS MARKET, BY USAGE CHATBOTS MARKET, BY INDUSTRY VERTICALS MARKET, BY TYPE  U.K. CHATBOTS MARKET, BY INDUSTRY VERTICALS CHATBOTS MARKET, BY TYPE BY DEPLOYMENT
    15. 30    FRANCE CHATBOTS MARKET, BY TYPE
    16. CHATBOTS MARKET, BY DEPLOYMENT BY USAGE  ASIA-PACIFIC CHATBOTS MARKET, BY DEPLOYMENT CHATBOTS MARKET, BY USAGE MARKET, BY INDUSTRY VERTICALS CHATBOTS MARKET, BY TYPE MARKET, BY DEPLOYMENT MARKET, BY USAGE BY INDUSTRY VERTICALS    RESEARCH TYPE  CHATBOTS MARKET, BY USAGE (%) BY INDUSTRY VERTICALS (%) (%)
    17. 10    NORTH AMERICA CHATBOT MARKET, BY INDUSTRY VERTICALS (%)
    18.  EUROPE CHATBOTS MARKET, BY DEPLOYMENT (%) CHATBOTS MARKET, BY USAGE (%) BY INDUSTRY VERTICALS (%) MARKET, BY TYPE (%) BY DEPLOYMENT (%) BY USAGE (%) VERTICALS (%) BY TYPE (%) BY DEPLOYMENT (%) USAGE (%) INDUSTRY VERTICALS (%)

    Chatbots Market Segmentation

    Chatbots Type Outlook (USD Million, 2018-2030)

    • Software
    • Services

    Chatbots Deployment Outlook (USD Million, 2018-2030)

    • Cloud
    • On Premise

    Chatbots Usage Outlook (USD Million, 2018-2030)

    • Websites
    • Social Media
    • Mobile Platform

    Chatbots Vertical Outlook (USD Million, 2018-2030)

    • BFSI
    • Retail
    • E-commerce
    • Government
    • Travel
    • Hospitality
    • Others

    Chatbots Regional Outlook (USD Million, 2018-2030)

    • North America Outlook (USD Million, 2018-2030)

      • North America Chatbots by Type
        • Software
        • Services
      • North America Chatbots by Deployment
        • Cloud
        • On Premise
    North America Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • North America Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • US Outlook (USD Million, 2018-2030)

      • US Chatbots by Type
        • Software
        • Services
      • US Chatbots by Deployment
        • Cloud
        • On Premise
      • US Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • US Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • CANADA Outlook (USD Million, 2018-2030)

      • CANADA Chatbots by Type
        • Software
        • Services
      • CANADA Chatbots by Deployment
        • Cloud
        • On Premise
      • CANADA Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • CANADA Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
    • Europe Outlook (USD Million, 2018-2030)

      • Europe Chatbots by Type
        • Software
        • Services
      • Europe Chatbots by Deployment
        • Cloud
        • On Premise
      • Europe Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Europe Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • Germany Outlook (USD Million, 2018-2030)

      • Germany Chatbots by Type
        • Software
        • Services
      • Germany Chatbots by Deployment
        • Cloud
        • On Premise
      • Germany Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Germany Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • France Outlook (USD Million, 2018-2030)

      • France Chatbots by Type
        • Software
        • Services
      • France Chatbots by Deployment
        • Cloud
        • On Premise
      • France Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • France Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • UK Outlook (USD Million, 2018-2030)

      • UK Chatbots by Type
        • Software
        • Services
      • UK Chatbots by Deployment
        • Cloud
        • On Premise
      • UK Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • UK Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • Italy Outlook (USD Million, 2018-2030)

      • Italy Chatbots by Type
        • Software
        • Services
      • Italy Chatbots by Deployment
        • Cloud
        • On Premise
      • Italy Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Italy Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • SPAIN Outlook (USD Million, 2018-2030)

      • Spain Chatbots by Type
        • Software
        • Services
      • Spain Chatbots by Deployment
        • Cloud
        • On Premise
      • Spain Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Spain Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • Rest Of Europe Outlook (USD Million, 2018-2030)

      • Rest Of Europe Chatbots by Type
        • Software
        • Services
      • REST OF EUROPE Chatbots by Deployment
        • Cloud
        • On Premise
      • REST OF EUROPE Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • REST OF EUROPE Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
    • Asia-Pacific Outlook (USD Million, 2018-2030)

      • Asia-Pacific Chatbots by Type
        • Software
        • Services
      • Asia-Pacific Chatbots by Deployment
        • Cloud
        • On Premise
      • Asia-Pacific Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Asia-Pacific Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • China Outlook (USD Million, 2018-2030)

      • China Chatbots by Type
        • Software
        • Services
      • China Chatbots by Deployment
        • Cloud
        • On Premise
      • China Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • China Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • Japan Outlook (USD Million, 2018-2030)

      • Japan Chatbots by Type
        • Software
        • Services
      • Japan Chatbots by Deployment
        • Cloud
        • On Premise
      • Japan Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Japan Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • India Outlook (USD Million, 2018-2030)

      • India Chatbots by Type
        • Software
        • Services
      • India Chatbots by Deployment
        • Cloud
        • On Premise
      • India Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • India Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • Australia Outlook (USD Million, 2018-2030)

      • Australia Chatbots by Type
        • Software
        • Services
      • Australia Chatbots by Deployment
        • Cloud
        • On Premise
      • Australia Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Australia Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • Rest of Asia-Pacific Outlook (USD Million, 2018-2030)

      • Rest of Asia-Pacific Chatbots by Type
        • Software
        • Services
      • Rest of Asia-Pacific Chatbots by Deployment
        • Cloud
        • On Premise
      • Rest of Asia-Pacific Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Rest of Asia-Pacific Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
    • Rest of the World Outlook (USD Million, 2018-2030)

      • Rest of the World Chatbots by Type
        • Software
        • Services
      • Rest of the World Chatbots by Deployment
        • Cloud
        • On Premise
      • Rest of the World Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Rest of the World Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • Middle East Outlook (USD Million, 2018-2030)

      • Middle East Chatbots by Type
        • Software
        • Services
      • Middle East Chatbots by Deployment
        • Cloud
        • On Premise
      • Middle East Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Middle East Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • Africa Outlook (USD Million, 2018-2030)

      • Africa Chatbots by Type
        • Software
        • Services
      • Africa Chatbots by Deployment
        • Cloud
        • On Premise
      • Africa Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Africa Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
      • Latin America Outlook (USD Million, 2018-2030)

      • Latin America Chatbots by Type
        • Software
        • Services
      • Latin America Chatbots by Deployment
        • Cloud
        • On Premise
      • Latin America Chatbots by Usage
        • Websites
        • Social Media
        • Mobile Platform
      • Latin America Chatbots by Vertical
        • BFSI
        • Retail
        • E-commerce
        • Government
        • Travel
        • Hospitality
        • Others
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    Customer Strories

    “I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.”

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