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APAC Text Analytics Market

ID: MRFR/ICT/62025-HCR
200 Pages
Aarti Dhapte
October 2025

APAC Text Analytics Market Research Report By Component (Software, Services), By Application (Customer Experience Management, Workforce Management), By Deployment (On-Premise, Cloud), By Vertical (BFSI, Manufacturing, Government, Retail, E-Commerce) and By Regional (China, India, Japan, South Korea, Malaysia, Thailand, Indonesia, Rest of APAC)-Forecast to 2035

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APAC Text Analytics Market Infographic
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APAC Text Analytics Market Summary

As per MRFR analysis, the APAC text analytics market size was estimated at 1386.0 USD Million in 2024. The APAC text analytics market is projected to grow from 1561.74 USD Million in 2025 to 5155.0 USD Million by 2035, exhibiting a compound annual growth rate (CAGR) of 12.68% during the forecast period 2025 - 2035.

Key Market Trends & Highlights

The APAC text analytics market is experiencing robust growth driven by technological advancements and evolving consumer needs.

  • The market is witnessing increased adoption of AI technologies, particularly in China, which is the largest market for text analytics.
  • India, recognized as the fastest-growing region, shows a strong focus on enhancing customer experience through text analytics solutions.
  • Regulatory compliance and risk management are becoming critical as businesses seek to navigate complex data landscapes across the region.
  • Key market drivers include the rising demand for data-driven insights and the expansion of e-commerce and digital platforms, fueling the growth of text analytics solutions.

Market Size & Forecast

2024 Market Size 1386.0 (USD Million)
2035 Market Size 5155.0 (USD Million)

Major Players

IBM (US), Microsoft (US), SAS (US), Oracle (US), SAP (DE), Google (US), Amazon (US), Clarabridge (US)

APAC Text Analytics Market Trends

The text analytics market is experiencing notable growth in the Asia-Pacific region, driven by the increasing demand for data-driven insights across various industries. Organizations are increasingly recognizing the value of extracting meaningful information from unstructured data sources, such as social media, customer feedback, and online reviews. This trend is further fueled by advancements in artificial intelligence and machine learning technologies, which enhance the capabilities of text analytics tools. As businesses strive to improve customer experiences and make informed decisions, the adoption of text analytics solutions is likely to expand significantly. Moreover, the rise of digital transformation initiatives across APAC countries is contributing to the market's evolution. Companies are investing in innovative technologies to streamline operations and gain competitive advantages. The integration of text analytics into business intelligence frameworks allows organizations to harness the power of language data effectively. This shift not only aids in understanding consumer sentiment but also supports strategic planning and marketing efforts. As the landscape continues to evolve, the text analytics market is poised for further advancements and opportunities in the coming years.

Increased Adoption of AI Technologies

The integration of artificial intelligence in text analytics tools is becoming more prevalent. Organizations are leveraging AI to enhance data processing capabilities, enabling them to analyze vast amounts of unstructured data efficiently. This trend is likely to improve the accuracy and speed of insights derived from text data.

Focus on Customer Experience

Businesses are increasingly utilizing text analytics to enhance customer experience. By analyzing customer feedback and sentiment, organizations can identify areas for improvement and tailor their services accordingly. This focus on customer-centric strategies is expected to drive further investment in text analytics solutions.

Regulatory Compliance and Risk Management

As data privacy regulations become more stringent in APAC, companies are turning to text analytics for compliance and risk management. These tools assist in monitoring communications and ensuring adherence to legal requirements, thereby mitigating potential risks associated with data handling.

APAC Text Analytics Market Drivers

Rising Demand for Data-Driven Insights

The text analytics market in APAC is experiencing a notable surge in demand for data-driven insights. Organizations are increasingly recognizing the value of extracting actionable intelligence from unstructured data sources, such as social media, customer feedback, and online reviews. This trend is driven by the need to enhance decision-making processes and improve operational efficiency. According to recent estimates, the market is projected to grow at a CAGR of approximately 20% over the next five years. Companies are investing in advanced text analytics solutions to gain a competitive edge, thereby propelling the growth of the text analytics market in the region.

Emergence of Advanced Analytics Solutions

The emergence of advanced analytics solutions is reshaping the text analytics market in APAC. Organizations are increasingly adopting machine learning and artificial intelligence to enhance their text analytics capabilities. These advanced solutions enable businesses to process large volumes of unstructured data more efficiently, uncovering insights that were previously unattainable. The market for advanced analytics in APAC is expected to reach $10 billion by 2026, reflecting a growing recognition of the value of data-driven decision-making. As companies seek to leverage these technologies, the demand for sophisticated text analytics tools is likely to escalate.

Expansion of E-Commerce and Digital Platforms

The rapid expansion of e-commerce and digital platforms in APAC is significantly influencing the text analytics market. As online shopping continues to gain traction, businesses are inundated with vast amounts of customer-generated content. This influx of data necessitates sophisticated text analytics tools to analyze customer sentiments, preferences, and behaviors. Reports indicate that the e-commerce sector in APAC is expected to reach $4 trillion by 2025, creating a fertile ground for text analytics solutions. Consequently, organizations are increasingly leveraging these tools to enhance customer engagement and optimize marketing strategies.

Growing Importance of Social Media Monitoring

Social media has become an integral part of business strategy in APAC, leading to a heightened focus on social media monitoring within the text analytics market. Companies are utilizing text analytics to track brand sentiment, identify emerging trends, and respond to customer inquiries in real-time. The proliferation of social media platforms has resulted in an overwhelming volume of user-generated content, which organizations must analyze to maintain a competitive advantage. It is estimated that over 70% of businesses in the region are now employing text analytics solutions to harness insights from social media, thereby driving growth in the market.

Increased Investment in Natural Language Processing

The text analytics market in APAC is witnessing increased investment in natural language processing (NLP) technologies. As organizations strive to improve their ability to understand and interpret human language, NLP has emerged as a critical component of text analytics solutions. This investment is fueled by the need for more accurate sentiment analysis, language translation, and content categorization. The NLP market in APAC is projected to grow at a CAGR of around 25% through 2025, indicating a robust demand for advanced text analytics capabilities. Companies are recognizing that effective NLP can lead to enhanced customer interactions and improved business outcomes.

Market Segment Insights

By Components: Software (Largest) vs. Services (Fastest-Growing)

In the analysis of the components segment, Software holds a significant share of the overall market, emerging as the largest value due to its widespread adoption across various industries. This component caters extensively to organizations seeking automation and insights from their data, thereby allowing businesses to enhance their operational efficiency. On the other hand, Services, while smaller in market share compared to Software, showcases rapid growth as more companies recognize the need for specialized analytics support. As data complexity increases, the demand for comprehensive analytics services is set to rise, making this segment extremely vital.

Software (Dominant) vs. Services (Emerging)

Software is the dominant component in the analytics landscape, driven by its ability to integrate seamlessly with existing enterprise systems and its versatility in application across industries. It allows organizations to leverage data effectively, making informed decisions based on real-time insights. Meanwhile, the Services segment is emerging rapidly, characterized by consultative capabilities and customized support, enabling businesses to harness complex analytics solutions tailored to their unique needs. As organizations face increasing data challenges, the demand for specialized services is likely to grow, thus positioning this component as crucial for future market dynamics.

By Applications: Customer Experience Management (Largest) vs. Workforce Management (Fastest-Growing)

In the APAC text analytics market, Customer Experience Management holds the largest share, driven by the need for businesses to enhance customer interactions and satisfaction. Organizations are increasingly aware of the importance of analyzing customer feedback, leading to the widespread adoption of text analytics solutions tailored for this purpose. Conversely, Workforce Management is emerging as the fastest-growing segment in the market. With the rise of remote work and flexible employment models, businesses are leveraging text analytics to optimize workforce efficiency and manage employee sentiments effectively. This trend is propelled by the demand for real-time insights into employee experiences and operational performance.

Customer Experience Management: CEM (Dominant) vs. Workforce Management: WFM (Emerging)

Customer Experience Management (CEM) is currently the dominant application in the text analytics sector, emphasizing the importance of understanding customer sentiment and enhancing overall interaction quality. Companies leveraging CEM tools can dissect vast amounts of customer data, allowing them to tailor offerings and improve satisfaction. On the other hand, Workforce Management (WFM) is rapidly gaining traction, as organizations utilize text analytics to monitor employee engagement and streamline operations. The ability to gain insights from employee feedback enhances decision-making in hiring, retention, and overall workforce strategy, positioning WFM as a pivotal emerging segment that supports the dynamic nature of modern workplaces.

By Deployment: Cloud (Largest) vs. On-Premise (Fastest-Growing)

The deployment segment in the APAC text analytics market is characterized by a pronounced shift toward cloud-based solutions, holding the largest share among deployment options. This trend is driven by the numerous advantages of cloud computing, including scalability, accessibility, and cost-effectiveness. As businesses continue to embrace digital transformation, the reliance on cloud services is expected to grow, overshadowing on-premise solutions in market share. Conversely, on-premise solutions are witnessing rapid growth, positioning themselves as the fastest-growing segment. This evolution is largely influenced by organizations that prioritize data security and compliance while managing sensitive information. With increasing regulatory requirements across various sectors in the APAC region, the demand for on-premise deployments is expected to rise, catering to businesses that are cautious about data privacy and control.

Deployment: Cloud (Dominant) vs. On-Premise (Emerging)

Cloud deployment is recognized as the dominant choice within the APAC text analytics market, offering flexibility and integration capabilities that appeal to a wide range of businesses. Its ability to provide real-time access to analytical tools fosters collaboration and innovation. On the other hand, on-premise solutions are emerging as a significant player, particularly appealing to enterprises facing stringent data governance and risk management requirements. These organizations benefit from complete control over their data infrastructure, allowing for tailored security measures that align with enterprise policies. Both segments reflect a diverse approach to data management, catering to different operational needs and regulatory environments.

By Vertical: BFSI (Largest) vs. E-Commerce (Fastest-Growing)

In the APAC text analytics market, the BFSI sector holds the largest share due to its high demand for data-driven insights to manage risk, enhance customer satisfaction, and comply with regulatory requirements. This sector leverages text analytics to improve fraud detection and streamline operations, solidifying its market dominance. Conversely, the E-Commerce sector, while smaller, is experiencing rapid growth as businesses seek to harness consumer data and sentiment analysis to drive sales and enhance customer experiences. Growth trends within these segments reveal that BFSI continues to invest significantly in advanced text analytics solutions to optimize their decision-making processes. In contrast, E-Commerce is capitalizing on emerging technologies, with a focus on real-time data analysis and personalization. The increasing consumer expectations in the digital space are driving E-Commerce businesses to adopt state-of-the-art text analytics tools, preparing them for sustained expansion and competitiveness in the market.

BFSI: Dominant vs. E-Commerce: Emerging

The BFSI segment is characterized by its robust need for text analytics applications, focusing on customer insights and operational efficiency. The sector's mature infrastructure allows it to invest heavily in analytics solutions, creating comprehensive risk management frameworks and improving customer relationship management. On the other hand, the E-Commerce sector, while an emerging player, is rapidly adapting to the analytics landscape, driven by the need for personalized shopping experiences and enhanced customer engagement. This segment relies heavily on text analytics to gain insights from user-generated content and facilitate data-driven marketing strategies. As both segments evolve, BFSI maintains its dominance, but E-Commerce demonstrates a significant potential for growth, challenging established norms.

Get more detailed insights about APAC Text Analytics Market

Regional Insights

China : Unmatched Growth and Innovation

China holds a commanding market share of 45.6% in the APAC text analytics market, valued at $550.0 million. Key growth drivers include rapid digital transformation, increasing data generation, and government initiatives promoting AI and big data. The demand for advanced analytics solutions is surging, particularly in sectors like e-commerce and finance. Regulatory support, such as the New Generation Artificial Intelligence Development Plan, is fostering a conducive environment for innovation and infrastructure development.

India : Innovation Meets Demand in India

India's text analytics market is valued at $300.0 million, capturing 24.8% of the APAC share. The growth is fueled by the increasing adoption of cloud computing and AI technologies across various sectors. Demand is particularly high in IT, healthcare, and retail, driven by a burgeoning startup ecosystem. Government initiatives like Digital India are enhancing digital infrastructure, promoting data-driven decision-making, and encouraging investments in analytics solutions.

Japan : Precision and Quality Drive Growth

Japan's text analytics market is valued at $200.0 million, representing 16.5% of the APAC market. The growth is propelled by the country's focus on technological innovation and high-quality data analytics. Industries such as automotive, healthcare, and finance are increasingly leveraging text analytics for improved customer insights and operational efficiency. Government policies promoting digital transformation and smart cities are further enhancing the market landscape.

South Korea : Strong Demand in Diverse Sectors

South Korea's text analytics market is valued at $150.0 million, accounting for 12.4% of the APAC share. The growth is driven by the increasing use of big data and AI technologies across sectors like telecommunications, finance, and retail. The government is actively supporting digital innovation through initiatives like the Korean New Deal, which aims to boost the digital economy. This has led to a favorable business environment for analytics solutions.

Malaysia : Strategic Location for Analytics Growth

Malaysia's text analytics market is valued at $70.0 million, capturing 5.8% of the APAC market. The growth is supported by the increasing demand for data-driven insights in sectors like finance, healthcare, and e-commerce. Government initiatives such as the Malaysia Digital Economy Corporation (MDEC) are promoting the adoption of digital technologies. The country's strategic location in Southeast Asia also enhances its appeal as a regional analytics hub.

Thailand : Diverse Applications Drive Growth

Thailand's text analytics market is valued at $50.0 million, representing 4.1% of the APAC share. The growth is driven by the increasing adoption of digital technologies in sectors like tourism, retail, and finance. Government initiatives aimed at enhancing the digital economy are fostering a supportive environment for analytics solutions. The demand for customer insights and operational efficiency is pushing businesses to invest in text analytics.

Indonesia : Rapid Digital Transformation Ahead

Indonesia's text analytics market is valued at $40.0 million, accounting for 3.3% of the APAC market. The growth is driven by the rapid digital transformation across various sectors, including e-commerce and telecommunications. Government initiatives like 100 Smart Cities are promoting the use of data analytics for urban development. The competitive landscape is evolving, with local startups and The text analytics market share.

Rest of APAC : Varied Growth Across Sub-regions

The Rest of APAC text analytics market is valued at $226.0 million, capturing 18.6% of the overall market. Growth is driven by varying demand across countries, influenced by local industries and digital adoption rates. Countries like Vietnam and the Philippines are emerging markets with increasing investments in analytics. The competitive landscape features both local and international players, creating a dynamic business environment for text analytics solutions.

APAC Text Analytics Market Regional Image

Key Players and Competitive Insights

The text analytics market in the APAC region is characterized by a dynamic competitive landscape, driven by the increasing demand for data-driven insights across various industries. Key players such as IBM (US), Microsoft (US), and SAP (DE) are strategically positioned to leverage their technological prowess and extensive resources. IBM (US) focuses on innovation through its Watson platform, which integrates AI capabilities to enhance text analytics solutions. Meanwhile, Microsoft (US) emphasizes partnerships and cloud-based offerings, aiming to provide scalable solutions that cater to diverse business needs. SAP (DE) is also enhancing its operational focus on integrating text analytics into its enterprise resource planning (ERP) systems, thereby creating a seamless user experience. Collectively, these strategies contribute to a competitive environment that is increasingly centered around technological advancement and customer-centric solutions.

In terms of business tactics, companies are localizing their operations to better serve regional markets, which appears to be a critical approach in the APAC context. The market structure is moderately fragmented, with several players vying for market share, yet the influence of major corporations remains substantial. This competitive structure allows for a blend of innovation and localized strategies, enabling companies to adapt to the unique demands of the APAC market.

In October 2025, IBM (US) announced a strategic partnership with a leading telecommunications provider in Japan to enhance its text analytics capabilities. This collaboration aims to integrate advanced AI-driven analytics into customer service platforms, thereby improving customer engagement and satisfaction. The strategic importance of this partnership lies in its potential to expand IBM's footprint in the APAC region, particularly in sectors where customer interaction is paramount.

In September 2025, Microsoft (US) launched a new suite of text analytics tools designed specifically for the healthcare sector. This initiative reflects a growing trend towards sector-specific solutions, allowing healthcare providers to derive actionable insights from patient data. The strategic significance of this launch is underscored by the increasing reliance on data analytics in healthcare, suggesting that Microsoft is positioning itself as a leader in this niche market.

In August 2025, SAP (DE) unveiled enhancements to its Business Technology Platform, incorporating advanced text analytics features aimed at improving business intelligence. This move is indicative of SAP's commitment to integrating analytics into its core offerings, thereby enhancing the value proposition for its customers. The strategic relevance of this enhancement lies in its potential to drive operational efficiencies and support data-driven decision-making across various industries.

As of November 2025, current competitive trends in the text analytics market include a pronounced focus on digitalization, sustainability, and the integration of AI technologies. Strategic alliances are increasingly shaping the landscape, as companies recognize the value of collaboration in driving innovation. Looking ahead, competitive differentiation is likely to evolve, with a shift from price-based competition towards a focus on technological innovation, reliability in supply chains, and the ability to deliver tailored solutions. This evolution suggests that companies will need to continuously adapt and innovate to maintain their competitive edge in an ever-changing market.

Key Companies in the APAC Text Analytics Market market include

Future Outlook

APAC Text Analytics Market Future Outlook

The text analytics market is projected to grow at a 12.68% CAGR from 2024 to 2035, driven by advancements in AI, increasing data volumes, and demand for actionable insights.

New opportunities lie in:

  • Development of AI-driven sentiment analysis tools for real-time customer feedback.
  • Integration of text analytics with IoT devices for enhanced data interpretation.
  • Creation of industry-specific text analytics solutions targeting healthcare and finance sectors.

By 2035, the text analytics market is expected to achieve substantial growth, driven by innovative applications and strategic investments.

Market Segmentation

APAC Text Analytics Market Vertical Outlook

  • BFSI
  • Manufacturing
  • Government
  • Retail
  • E-Commerce

APAC Text Analytics Market Components Outlook

  • Software
  • Services

APAC Text Analytics Market Deployment Outlook

  • On-Premise
  • Cloud

APAC Text Analytics Market Applications Outlook

  • Customer Experience Management
  • Workforce Management

Report Scope

MARKET SIZE 20241386.0(USD Million)
MARKET SIZE 20251561.74(USD Million)
MARKET SIZE 20355155.0(USD Million)
COMPOUND ANNUAL GROWTH RATE (CAGR)12.68% (2024 - 2035)
REPORT COVERAGERevenue Forecast, Competitive Landscape, Growth Factors, and Trends
BASE YEAR2024
Market Forecast Period2025 - 2035
Historical Data2019 - 2024
Market Forecast UnitsUSD Million
Key Companies Profiled["IBM (US)", "Microsoft (US)", "SAS (US)", "Oracle (US)", "SAP (DE)", "Google (US)", "Amazon (US)", "Clarabridge (US)"]
Segments CoveredComponents, Applications, Deployment, Vertical
Key Market OpportunitiesIntegration of artificial intelligence enhances insights and efficiency in the text analytics market.
Key Market DynamicsRising demand for real-time insights drives innovation and competition in the text analytics market.
Countries CoveredChina, India, Japan, South Korea, Malaysia, Thailand, Indonesia, Rest of APAC

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FAQs

What is the expected market size of the APAC Text Analytics Market in 2024?

The APAC Text Analytics Market is expected to be valued at 1.39 billion USD in 2024.

What will be the anticipated market size of the APAC Text Analytics Market by 2035?

By 2035, the APAC Text Analytics Market is anticipated to reach a value of 6.29 billion USD.

What is the expected CAGR for the APAC Text Analytics Market from 2025 to 2035?

The expected CAGR for the APAC Text Analytics Market from 2025 to 2035 is 14.746%.

Which region is anticipated to hold the largest share of the APAC Text Analytics Market in 2024?

In 2024, China is expected to hold the largest share of the APAC Text Analytics Market, valued at 0.55 billion USD.

What is the market size for India within the APAC Text Analytics Market in 2024?

In 2024, the market size for India within the APAC Text Analytics Market is projected to be 0.38 billion USD.

What are the software and services market values in 2024 for the APAC Text Analytics Market?

In 2024, the software segment is valued at 0.83 billion USD, while the services segment is valued at 0.56 billion USD.

What is the projected market size for Japan by 2035 in the APAC Text Analytics Market?

By 2035, the projected market size for Japan in the APAC Text Analytics Market is expected to be 1.1 billion USD.

Who are the key players in the APAC Text Analytics Market?

Key players in the APAC Text Analytics Market include Microsoft, IBM, SAP, Salesforce, and Google.

What is the anticipated market growth for Malaysia in the APAC Text Analytics Market by 2035?

By 2035, Malaysia's market within the APAC Text Analytics Market is anticipated to reach 0.21 billion USD.

What challenges and opportunities exist in the APAC Text Analytics Market?

The APAC Text Analytics Market presents opportunities for growth driven by technological advancements while facing challenges related to data privacy and security.

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