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    South Korea IT Service Management Market

    ID: MRFR/ICT/54093-HCR
    200 Pages
    Aarti Dhapte
    October 2025

    South Korea IT Service Management Market Research Report By Service Type (Incident Management, Problem Management, Change Management, Service Request Management, Configuration Management), By Deployment Type (On-Premises, Cloud-Based, Hybrid), By Industry (IT and Telecommunications, BFSI, Healthcare, Retail, Manufacturing) and By Organization Size (Small Enterprises, Medium Enterprises, Large Enterprises)-Forecast to 2035

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    South Korea IT Service Management Market Infographic
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    South Korea IT Service Management Market Summary

    The South Korea IT Service Management market is projected to grow from 932 USD Million in 2024 to 1850 USD Million by 2035, indicating robust growth opportunities.

    Key Market Trends & Highlights

    South Korea IT Service Management Key Trends and Highlights

    • The market is expected to achieve a compound annual growth rate (CAGR) of 6.43 percent from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 1850 USD Million, reflecting a substantial increase from the base year.
    • In 2024, the market is valued at 932 USD Million, highlighting its current significance in the region.
    • Growing adoption of cloud computing due to the increasing demand for efficient IT solutions is a major market driver.

    Market Size & Forecast

    2024 Market Size 932 (USD Million)
    2035 Market Size 1850 (USD Million)
    CAGR (2025-2035) 6.43%

    Major Players

    Genie Networks, Viva Republica, Toss Lab, Naver Business Platform, NCS, LG CNS, Woori Technology, Duzon, Samsung SDS, CLOVER, KT Corporation, Innocean, Daewoo E&C, Hancom, SK C&C

    South Korea IT Service Management Market Trends

    The South Korea IT Service Management Market is witnessing significant trends driven by a growing reliance on digital transformation across various sectors. Organizations in South Korea are increasingly adopting IT service management (ITSM) solutions to enhance their operational efficiency and improve service delivery.

    The government’s initiatives to boost IT infrastructure and promote technology adoption among businesses are key market drivers, as they encourage the integration of advanced ITSM tools within various industries, including healthcare, finance, and manufacturing.

    There is a notable opportunity for organizations to explore automation and artificial intelligence within their ITSM processes.Companies in South Korea are acknowledging the potential of these technologies to improve user experiences, reduce manual errors, and streamline workflows.

    Another trend that is gaining traction is the escalating use of cloud-based ITSM solutions, as businesses continue to pursue scalable and adaptable alternatives for managing IT services while simultaneously reducing expenses.

    There has been a recent trend toward the adoption of a more customer-centric approach to IT service management. Organizations are emphasizing the enhancement of consumer satisfaction and engagement through the implementation of analytics and feedback systems to customize their services.

    Additionally, the influence of remote work has compelled organizations to reconsider their service delivery models, underscoring the necessity of strong ITSM systems that can accommodate a distributed workforce. The alignment of ITSM practices with business objectives remains a priority as South Korea continues to embrace digital growth, paving the way for innovative solutions and strategic partnerships in the market.

        

    Market Segment Insights

    South Korea IT Service Management Market Segment Insights

    South Korea IT Service Management Market Segment Insights

    IT Service Management Market Service Type Insights

    IT Service Management Market Service Type Insights

    The South Korea IT Service Management Market is rapidly evolving, particularly in the domain of Service Type, which is crucial for enhancing IT operations and improving customer satisfaction. Incident Management plays a pivotal role in these operations by ensuring that disruptions are handled swiftly, thereby minimizing downtime and ensuring that services remain accessible to end-users. This segment is integral as organizations increasingly rely on automated solutions to streamline incident resolution processes, fostering enhanced operational efficiency.

    Problem Management follows closely as it investigates recurring incidents to identify the root causes and implement preventive measures, which ultimately supports long-term stability in IT services.

    As organizations in South Korea focus on enhancing service quality and reducing service interruption, Problem Management becomes significant in aligning IT services with business undertakings, ensuring that infrastructures remain robust and resilient. Change Management is another essential aspect, as it carefully manages alterations to IT services or systems, ensuring that changes are made smoothly and with minimal disruption.

    As businesses adopt more dynamic and agile practices, effectively managing change has become crucial for organizations aiming to quickly respond to market demands while maintaining service integrity.

    IT Service Management Market Deployment Type Insights

    IT Service Management Market Deployment Type Insights

    The South Korea IT Service Management Market demonstrates a diverse segmentation based on Deployment Type, which is crucial in addressing various organizational needs and operational efficiencies. On-Premises solutions continue to be favored by many businesses due to their control over sensitive data and customizability, making them essential for industries with stringent compliance requirements.

    Conversely, Cloud-Based services are gaining momentum, driven by the demand for flexibility, scalability, and cost-effectiveness, which align well with the fast-paced, digital landscape of South Korea's economy.As companies increasingly adopt remote work policies and prioritize disaster recovery, Cloud-Based offerings are becoming significant players in this market.

    Hybrid deployment is also essential as it combines the advantages of both On-Premises and Cloud-Based models, allowing organizations to adapt to fluctuating business needs while ensuring data security and operational resilience.

    The emphasis on digital transformation and the growing reliance on integrated IT solutions in South Korea underline the importance of understanding these Deployment Types within the South Korea IT Service Management Market revenue landscape, as organizations seek to optimize their IT strategies and enhance service delivery.

    IT Service Management Market Industry Insights

    IT Service Management Market Industry Insights

    The South Korea IT Service Management Market showcases a robust landscape, significantly influenced by various industries, including IT and Telecommunications, BFSI, Healthcare, Retail, and Manufacturing. The IT and Telecommunications sector drives much of the demand for IT service management solutions due to the rapid advancements in technology and the proliferation of digital services.

    In the BFSI sector, compliance and security remain paramount, making tailored IT service solutions essential for operational integrity. Healthcare has seen an increasing reliance on IT service management to enhance patient care through improved data management and streamlined operations.The Retail industry embraces IT service management to optimize supply chain processes and improve customer experience.

    Manufacturing, in turn, utilizes IT solutions to enhance operational efficiencies, adapt to smart factory trends, and reduce downtime. Each of these segments plays a critical role in shaping the South Korea IT Service Management Market landscape, creating opportunities for growth driven by digital transformation and the need for efficient service delivery across all sectors.

    IT Service Management Market Organization Size Insights

    IT Service Management Market Organization Size Insights

    The South Korea IT Service Management Market segmentation by Organization Size reveals a diverse landscape consisting of Small Enterprises, Medium Enterprises, and Large Enterprises, each contributing uniquely to market dynamics. Small Enterprises, characterized by nimble operations and less formalized IT structures, often seek scalable IT service solutions that can grow with their business, which drives demand for flexible management systems.

    Medium Enterprises, benefiting from a balance of complexity and growth, look for comprehensive IT frameworks that enhance productivity and streamline operations, playing a crucial role in market growth as they transition to more advanced IT infrastructures.

    Large Enterprises, on the other hand, dominate the South Korea IT Service Management Market due to their expansive needs, focusing on optimizing IT resources and implementing enterprise-level solutions to manage vast operations effectively.

    The increasing digital transformation and reliance on IT for operational efficiency create significant opportunities across all segments, propelling the overall market forward. Furthermore, the South Korean government's initiatives in encouraging digital innovation and IT adoption across all business sizes push enterprises to invest more in IT service management solutions, thus boosting the South Korea IT Service Management Market statistics.

    Get more detailed insights about South Korea IT Service Management Market Research Report-Forecast to 2035

    Key Players and Competitive Insights

    The South Korea IT Service Management Market is characterized by a dynamic landscape, where numerous players compete to offer innovative solutions to meet the demands of various industries. The sector is influenced by the increasing adoption of digital transformation initiatives, rising expectations for IT service quality, and the necessity for efficient service delivery across organizations. Key players in this market are continually enhancing their service portfolios, adopting advanced technologies such as artificial intelligence and machine learning, and expanding their geographic footprint.

    As firms aim to improve operational efficiencies and manage complex IT environments effectively, understanding the competitive dynamics becomes crucial for stakeholders looking to gain an edge in this rapidly evolving market.Genie Networks has established a strong presence in the South Korea IT Service Management Market, recognized for its cutting-edge solutions and proven expertise.

    The company specializes in providing advanced network security and performance solutions that cater to the needs of businesses seeking reliable IT service management. Genie Networks leverages its strong technological foundation and localized understanding of the market to deliver services that are tailored to the specific requirements of South Korean enterprises.

    This localized focus allows the company to build strong customer relationships and enhance satisfaction levels, positioning it favorably amidst competitors. Its commitment to innovation and quality ensures that Genie Networks remains a prominent player in the competitive landscape of IT service management.

    Viva Republica is another key player in the South Korea IT Service Management Market, known for its innovative solutions tailored to modern digital service delivery. The company has made significant strides in mobile payment and financial technology through its flagship product, which effectively integrates IT service management principles into its operations.

    By focusing on user experience and seamless service provision, Viva Republica has gained substantial market traction and built a loyal customer base. Its strength lies not only in its technological advancements but also in its strategic partnerships and collaborations that help enhance its service portfolio.

    The company has made notable moves in terms of partnerships with leading technology providers, further consolidating its market position. As it continues to evolve, Viva Republica seeks to expand its range of services and cater to the ever-changing needs of businesses in South Korea, solidifying its status as a competitive force in the IT service management space.

    Key Companies in the South Korea IT Service Management Market market include

    Industry Developments

    In recent months, the South Korea IT Service Management Market has seen significant developments with increasing investments and innovations. Notably, Genie Networks has been expanding its portfolio to enhance cybersecurity solutions, aligning with the growing demand for secure IT services. Meanwhile, Naver Business Platform is focusing on cloud services expansion to support remote work initiatives post-pandemic, reflecting broader industry trends.

    Additionally, LG CNS is making strides in artificial intelligence integration within IT service management systems, emphasizing the need for smarter automation.In terms of mergers and acquisitions, in July 2023, SK C&C acquired Duzon, aiming to combine their strengths in cloud-based IT solutions, which has been positively received by the market.

    Furthermore, the South Korean government has projected substantial growth in the IT service sector, estimating a market valuation increase due to digital transformation initiatives fueled by both public and private enterprises. Events over the past two years, such as Toss Lab's focus on collaboration tools and KT Corporation's investments in 5G infrastructure, have further propelled the demand for advanced IT service management solutions, shaping the landscape of the market significantly.

    Market Segmentation

    IT Service Management Market Industry Outlook

    • IT and Telecommunications
    • BFSI
    • Healthcare
    • Retail
    • Manufacturing

    IT Service Management Market Service Type Outlook

    • Incident Management
    • Problem Management
    • Change Management
    • Service Request Management
    • Configuration Management

    IT Service Management Market Deployment Type Outlook

    • On-Premises
    • Cloud-Based
    • Hybrid

    IT Service Management Market Organization Size Outlook

    • Small Enterprises
    • Medium Enterprises
    • Large Enterprises

    Report Scope

     
    Report Attribute/Metric Source: Details
    MARKET SIZE 2023 880.0(USD Million)
    MARKET SIZE 2024 932.0(USD Million)
    MARKET SIZE 2035 1850.0(USD Million)
    COMPOUND ANNUAL GROWTH RATE (CAGR) 6.431% (2025 - 2035)
    REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    BASE YEAR 2024
    MARKET FORECAST PERIOD 2025 - 2035
    HISTORICAL DATA 2019 - 2024
    MARKET FORECAST UNITS USD Million
    KEY COMPANIES PROFILED Genie Networks, Viva Republica, Toss Lab, Naver Business Platform, NCS, LG CNS, Woori Technology, Duzon, Samsung SDS, CLOVER, KT Corporation, Innocean, Daewoo E&C, Hancom, SK C&C
    SEGMENTS COVERED Service Type, Deployment Type, Industry, Organization Size
    KEY MARKET OPPORTUNITIES Cloud-based service solutions, Automation and AI integration, Enhanced cybersecurity measures, Growth in remote work tools, Demand for IT compliance solutions
    KEY MARKET DYNAMICS growing demand for automation, increasing cloud adoption, strong regulatory compliance requirements, enhancement in customer experience, rising cybersecurity concerns
    COUNTRIES COVERED South Korea

    FAQs

    What is the expected market size of the South Korea IT Service Management Market in 2024?

    The South Korea IT Service Management Market is expected to be valued at 932.0 million USD in 2024.

    What will be the projected market size of the South Korea IT Service Management Market by 2035?

    By 2035, the South Korea IT Service Management Market is expected to grow to 1850.0 million USD.

    What is the expected compound annual growth rate (CAGR) for the South Korea IT Service Management Market from 2025 to 2035?

    The South Korea IT Service Management Market is projected to have a CAGR of 6.431% from 2025 to 2035.

    Which service type holds the largest market share in the South Korea IT Service Management Market for 2024?

    Incident Management is anticipated to hold the largest market share, valued at 300.0 million USD in 2024.

    What are the projected values for the Problem Management service type in 2035?

    The Problem Management service type is expected to grow to 300.0 million USD by 2035.

    Who are the key players in the South Korea IT Service Management Market?

    Major players include Genie Networks, Viva Republica, Toss Lab, and Samsung SDS among others.

    What is the market size for Change Management in 2024?

    The Change Management segment is valued at 200.0 million USD in the year 2024.

    What opportunities exist for new entrants in the South Korea IT Service Management Market?

    The growing demand for efficient IT services and digital transformation presents significant opportunities.

    What impact will technological advancements have on the South Korea IT Service Management Market?

    Technological advancements are expected to drive efficiency and innovation in IT Service Management.

    What is the market size forecast for the Configuration Management service type by 2035?

    Configuration Management is projected to reach 140.0 million USD by the year 2035.

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