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US Business Process Outsourcing Services Market Research Report – Global Forecast till 2035 Infographic

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US Business Process Outsourcing Services Market

ID: MRFR/ICT/13979-HCR
100 Pages
Nirmit Biswas
Last Updated: April 06, 2026
US Business Process Outsourcing Services Market Size, Share and Trends Analysis Report By Service Type (Finance and accounting outsourcing, Marketing & sales outsourcing, Customer support outsourcing, Training & development outsourcing, Human resource and recruitment outsourcing, Document management & processing, Others), By Operating Model (Traditional (on-premises), Business process-as-a-service (BPAAS) (cloud-based)), By Organization Size (SMEs, Large enterprises) and By Vertical (BFSI, IT & telecommunication, Retail & consumer goods, Manufacturing, Healthcare and life sciences, Government and defense, Transportation & logistics, Energy & power, Others) - Forecast to 2035
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US Business Process Outsourcing Services Market Infographic
Summary Table of Contents Segmentation Download PDF
  1. 1 SECTION I: EXECUTIVE SUMMARY AND KEY HIGHLIGHTS
    1. 1.1 EXECUTIVE SUMMARY
      1. 1.1.1 Market Overview
      2. 1.1.2 Key Findings
      3. 1.1.3 Market Segmentation
      4. 1.1.4 Competitive Landscape
      5. 1.1.5 Challenges and Opportunities
      6. 1.1.6 Future Outlook
  2. 2 SECTION II: SCOPING, METHODOLOGY AND MARKET STRUCTURE
    1. 2.1 MARKET INTRODUCTION
      1. 2.1.1 Definition
      2. 2.1.2 Scope of the study
        1. 2.1.2.1 Research Objective
        2. 2.1.2.2 Assumption
        3. 2.1.2.3 Limitations
    2. 2.2 RESEARCH METHODOLOGY
      1. 2.2.1 Overview
      2. 2.2.2 Data Mining
      3. 2.2.3 Secondary Research
      4. 2.2.4 Primary Research
        1. 2.2.4.1 Primary Interviews and Information Gathering Process
        2. 2.2.4.2 Breakdown of Primary Respondents
      5. 2.2.5 Forecasting Model
      6. 2.2.6 Market Size Estimation
        1. 2.2.6.1 Bottom-Up Approach
        2. 2.2.6.2 Top-Down Approach
      7. 2.2.7 Data Triangulation
      8. 2.2.8 Validation
  3. 3 SECTION III: QUALITATIVE ANALYSIS
    1. 3.1 MARKET DYNAMICS
      1. 3.1.1 Overview
      2. 3.1.2 Drivers
      3. 3.1.3 Restraints
      4. 3.1.4 Opportunities
    2. 3.2 MARKET FACTOR ANALYSIS
      1. 3.2.1 Value chain Analysis
      2. 3.2.2 Porter's Five Forces Analysis
        1. 3.2.2.1 Bargaining Power of Suppliers
        2. 3.2.2.2 Bargaining Power of Buyers
        3. 3.2.2.3 Threat of New Entrants
        4. 3.2.2.4 Threat of Substitutes
        5. 3.2.2.5 Intensity of Rivalry
      3. 3.2.3 COVID-19 Impact Analysis
        1. 3.2.3.1 Market Impact Analysis
        2. 3.2.3.2 Regional Impact
        3. 3.2.3.3 Opportunity and Threat Analysis
  4. 4 SECTION IV: QUANTITATIVE ANALYSIS
    1. 4.1 Information and Communications Technology, BY Service Type (USD Billion)
      1. 4.1.1 Finance and Accounting Outsourcing
      2. 4.1.2 Marketing & Sales Outsourcing
      3. 4.1.3 Customer Support Outsourcing
      4. 4.1.4 Training & Development Outsourcing
      5. 4.1.5 Human Resource and Recruitment Outsourcing
      6. 4.1.6 Document Management & Processing
      7. 4.1.7 Others
    2. 4.2 Information and Communications Technology, BY Operating Model (USD Billion)
      1. 4.2.1 Traditional (On-Premises)
      2. 4.2.2 Business Process-as-a-Service (BPaaS) (Cloud-Based)
    3. 4.3 Information and Communications Technology, BY Organization Size (USD Billion)
      1. 4.3.1 SMEs
      2. 4.3.2 Large Enterprises
    4. 4.4 Information and Communications Technology, BY Vertical (USD Billion)
      1. 4.4.1 BFSI
      2. 4.4.2 IT & Telecommunication
      3. 4.4.3 Retail & Consumer Goods
      4. 4.4.4 Manufacturing
      5. 4.4.5 Healthcare and Life Sciences
      6. 4.4.6 Government and Defense
      7. 4.4.7 Transportation & Logistics
      8. 4.4.8 Energy & Power
      9. 4.4.9 Others
  5. 5 SECTION V: COMPETITIVE ANALYSIS
    1. 5.1 Competitive Landscape
      1. 5.1.1 Overview
      2. 5.1.2 Competitive Analysis
      3. 5.1.3 Market share Analysis
      4. 5.1.4 Major Growth Strategy in the Information and Communications Technology
      5. 5.1.5 Competitive Benchmarking
      6. 5.1.6 Leading Players in Terms of Number of Developments in the Information and Communications Technology
      7. 5.1.7 Key developments and growth strategies
        1. 5.1.7.1 New Product Launch/Service Deployment
        2. 5.1.7.2 Merger & Acquisitions
        3. 5.1.7.3 Joint Ventures
      8. 5.1.8 Major Players Financial Matrix
        1. 5.1.8.1 Sales and Operating Income
        2. 5.1.8.2 Major Players R&D Expenditure. 2023
    2. 5.2 Company Profiles
      1. 5.2.1 Accenture (IE)
        1. 5.2.1.1 Financial Overview
        2. 5.2.1.2 Products Offered
        3. 5.2.1.3 Key Developments
        4. 5.2.1.4 SWOT Analysis
        5. 5.2.1.5 Key Strategies
      2. 5.2.2 TCS (IN)
        1. 5.2.2.1 Financial Overview
        2. 5.2.2.2 Products Offered
        3. 5.2.2.3 Key Developments
        4. 5.2.2.4 SWOT Analysis
        5. 5.2.2.5 Key Strategies
      3. 5.2.3 Cognizant (US)
        1. 5.2.3.1 Financial Overview
        2. 5.2.3.2 Products Offered
        3. 5.2.3.3 Key Developments
        4. 5.2.3.4 SWOT Analysis
        5. 5.2.3.5 Key Strategies
      4. 5.2.4 Infosys (IN)
        1. 5.2.4.1 Financial Overview
        2. 5.2.4.2 Products Offered
        3. 5.2.4.3 Key Developments
        4. 5.2.4.4 SWOT Analysis
        5. 5.2.4.5 Key Strategies
      5. 5.2.5 Wipro (IN)
        1. 5.2.5.1 Financial Overview
        2. 5.2.5.2 Products Offered
        3. 5.2.5.3 Key Developments
        4. 5.2.5.4 SWOT Analysis
        5. 5.2.5.5 Key Strategies
      6. 5.2.6 Genpact (US)
        1. 5.2.6.1 Financial Overview
        2. 5.2.6.2 Products Offered
        3. 5.2.6.3 Key Developments
        4. 5.2.6.4 SWOT Analysis
        5. 5.2.6.5 Key Strategies
      7. 5.2.7 Teleperformance (FR)
        1. 5.2.7.1 Financial Overview
        2. 5.2.7.2 Products Offered
        3. 5.2.7.3 Key Developments
        4. 5.2.7.4 SWOT Analysis
        5. 5.2.7.5 Key Strategies
      8. 5.2.8 Alorica (US)
        1. 5.2.8.1 Financial Overview
        2. 5.2.8.2 Products Offered
        3. 5.2.8.3 Key Developments
        4. 5.2.8.4 SWOT Analysis
        5. 5.2.8.5 Key Strategies
      9. 5.2.9 Sitel Group (US)
        1. 5.2.9.1 Financial Overview
        2. 5.2.9.2 Products Offered
        3. 5.2.9.3 Key Developments
        4. 5.2.9.4 SWOT Analysis
        5. 5.2.9.5 Key Strategies
    3. 5.3 Appendix
      1. 5.3.1 References
      2. 5.3.2 Related Reports
  6. 6 LIST OF FIGURES
    1. 6.1 MARKET SYNOPSIS
    2. 6.2 US MARKET ANALYSIS BY SERVICE TYPE
    3. 6.3 US MARKET ANALYSIS BY OPERATING MODEL
    4. 6.4 US MARKET ANALYSIS BY ORGANIZATION SIZE
    5. 6.5 US MARKET ANALYSIS BY VERTICAL
    6. 6.6 KEY BUYING CRITERIA OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
    7. 6.7 RESEARCH PROCESS OF MRFR
    8. 6.8 DRO ANALYSIS OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
    9. 6.9 DRIVERS IMPACT ANALYSIS: INFORMATION AND COMMUNICATIONS TECHNOLOGY
    10. 6.10 RESTRAINTS IMPACT ANALYSIS: INFORMATION AND COMMUNICATIONS TECHNOLOGY
    11. 6.11 SUPPLY / VALUE CHAIN: INFORMATION AND COMMUNICATIONS TECHNOLOGY
    12. 6.12 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY SERVICE TYPE, 2024 (% SHARE)
    13. 6.13 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY SERVICE TYPE, 2024 TO 2035 (USD Billion)
    14. 6.14 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY OPERATING MODEL, 2024 (% SHARE)
    15. 6.15 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY OPERATING MODEL, 2024 TO 2035 (USD Billion)
    16. 6.16 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY ORGANIZATION SIZE, 2024 (% SHARE)
    17. 6.17 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY ORGANIZATION SIZE, 2024 TO 2035 (USD Billion)
    18. 6.18 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY VERTICAL, 2024 (% SHARE)
    19. 6.19 INFORMATION AND COMMUNICATIONS TECHNOLOGY, BY VERTICAL, 2024 TO 2035 (USD Billion)
    20. 6.20 BENCHMARKING OF MAJOR COMPETITORS
  7. 7 LIST OF TABLES
    1. 7.1 LIST OF ASSUMPTIONS
  8. 7.1.1
    1. 7.2 US MARKET SIZE ESTIMATES; FORECAST
      1. 7.2.1 BY SERVICE TYPE, 2025-2035 (USD Billion)
      2. 7.2.2 BY OPERATING MODEL, 2025-2035 (USD Billion)
      3. 7.2.3 BY ORGANIZATION SIZE, 2025-2035 (USD Billion)
      4. 7.2.4 BY VERTICAL, 2025-2035 (USD Billion)
    2. 7.3 PRODUCT LAUNCH/PRODUCT DEVELOPMENT/APPROVAL
  9. 7.3.1
    1. 7.4 ACQUISITION/PARTNERSHIP
  10. 7.4.1

US Information and Communications Technology Market Segmentation

Information and Communications Technology By Service Type (USD Billion, 2025-2035)

  • Finance and Accounting Outsourcing
  • Marketing & Sales Outsourcing
  • Customer Support Outsourcing
  • Training & Development Outsourcing
  • Human Resource and Recruitment Outsourcing
  • Document Management & Processing
  • Others

Information and Communications Technology By Operating Model (USD Billion, 2025-2035)

  • Traditional (On-Premises)
  • Business Process-as-a-Service (BPaaS) (Cloud-Based)

Information and Communications Technology By Organization Size (USD Billion, 2025-2035)

  • SMEs
  • Large Enterprises

Information and Communications Technology By Vertical (USD Billion, 2025-2035)

  • BFSI
  • IT & Telecommunication
  • Retail & Consumer Goods
  • Manufacturing
  • Healthcare and Life Sciences
  • Government and Defense
  • Transportation & Logistics
  • Energy & Power
  • Others

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