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US Sentiment Analytics Market

ID: MRFR/ICT/18175-HCR
100 Pages
Garvit Vyas
October 2025

US Sentiment Analytics Market Research Report: By Component (Service, Professional Services, Sentiment, Support and Maintenance Services), By Organization Size (Small & Medium Enterprises (SMEs), Large Enterprises), By Deployment (Cloud, On-Premise) and By Vertical (BFSI, Retail, Transportation & Logistics, Education, Media & Entertainment, Healthcare & Life sciences, Others) - Forecast to 2035

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US Sentiment Analytics Market Summary

As per MRFR analysis, the US sentiment analytics market size was estimated at 1404.2 USD Million in 2024. The sentiment analytics market is projected to grow from 1596.29 USD Million in 2025 to 5754.5 USD Million by 2035, exhibiting a compound annual growth rate (CAGR) of 13.68% during the forecast period 2025 - 2035.

Key Market Trends & Highlights

The US sentiment analytics market is experiencing robust growth driven by technological advancements and increasing demand for customer insights.

  • The integration of AI technologies is transforming sentiment analytics, enhancing accuracy and efficiency.
  • Real-time analytics demand is surging as businesses seek immediate insights into customer sentiment.
  • Data privacy concerns are prompting companies to adopt more secure sentiment analysis solutions.
  • Rising demand for customer insights and advancements in natural language processing are key drivers of market growth.

Market Size & Forecast

2024 Market Size 1404.2 (USD Million)
2035 Market Size 5754.5 (USD Million)

Major Players

IBM (US), Microsoft (US), SAS (US), Oracle (US), Google (US), Clarabridge (US), Lexalytics (US), Brandwatch (GB), Talkwalker (LU)

US Sentiment Analytics Market Trends

The sentiment analytics market is currently experiencing a notable evolution, driven by advancements in artificial intelligence and machine learning technologies. Organizations are increasingly recognizing the value of understanding consumer emotions and opinions, which can significantly influence business strategies. This market is characterized by a growing demand for tools that can analyze vast amounts of unstructured data from social media, customer reviews, and other digital platforms. As companies strive to enhance customer engagement and improve brand loyalty, the integration of sentiment analytics into their operations appears to be a strategic priority. Furthermore, the rise of real-time analytics is enabling businesses to respond swiftly to consumer feedback, thereby fostering a more dynamic interaction with their audience. In addition, the sentiment analytics market is likely to benefit from the increasing emphasis on data privacy and ethical considerations. As consumers become more aware of how their data is utilized, companies are expected to adopt transparent practices in their analytics processes. This shift may lead to the development of more sophisticated tools that not only analyze sentiment but also ensure compliance with regulatory standards. Overall, the sentiment analytics market is poised for growth, with innovations and ethical practices shaping its future trajectory.

Integration of AI Technologies

The sentiment analytics market is witnessing a surge in the adoption of artificial intelligence technologies. These advancements enable more accurate sentiment detection and analysis, allowing businesses to gain deeper insights into consumer behavior. AI-driven tools are becoming essential for processing large datasets, enhancing the efficiency of sentiment analysis.

Real-Time Analytics Demand

There is a growing demand for real-time analytics within the sentiment analytics market. Companies are increasingly seeking tools that provide immediate insights into consumer sentiment, facilitating quicker decision-making. This trend reflects a shift towards more agile business practices, where timely responses to consumer feedback are crucial.

Focus on Data Privacy

The sentiment analytics market is also seeing a heightened focus on data privacy and ethical considerations. As consumers express concerns about data usage, companies are likely to prioritize transparency and compliance in their analytics processes. This trend may lead to the development of tools that balance effective sentiment analysis with respect for consumer privacy.

US Sentiment Analytics Market Drivers

Expansion of Social Media Platforms

The proliferation of social media platforms has significantly impacted the sentiment analytics market. As users increasingly share their thoughts and experiences online, businesses are leveraging sentiment analysis to monitor brand reputation and consumer sentiment in real-time. This trend is particularly pronounced in the US, where social media usage is among the highest globally. Companies are utilizing sentiment analytics tools to analyze vast amounts of data generated on platforms like Twitter, Facebook, and Instagram. This enables them to respond swiftly to customer feedback and adapt their strategies accordingly. The sentiment analytics market is thus witnessing a transformation, as organizations seek to harness the power of social media data to drive engagement and improve customer satisfaction.

Increased Focus on Brand Management

The sentiment analytics market is witnessing an increased focus on brand management as organizations strive to maintain a positive public image. Companies are utilizing sentiment analysis to gauge public perception and identify potential issues before they escalate. This proactive approach is essential in today's fast-paced digital environment, where negative sentiment can spread rapidly through social media. By employing sentiment analytics tools, businesses can monitor brand sentiment and adjust their marketing strategies accordingly. The sentiment analytics market is thus becoming integral to brand management efforts, as organizations seek to build and sustain trust with their customers, ultimately leading to enhanced brand loyalty and market share.

Rising Demand for Customer Insights

The sentiment analytics market is experiencing a notable surge in demand for customer insights. Businesses are increasingly recognizing the value of understanding consumer emotions and opinions to enhance their products and services. This trend is driven by the need for personalized marketing strategies, which can lead to improved customer engagement and loyalty. According to recent estimates, the market is projected to grow at a CAGR of approximately 20% over the next five years. Companies are investing in sentiment analytics tools to gain a competitive edge, as these insights can inform decision-making processes and drive revenue growth. The sentiment analytics market is thus becoming a critical component of strategic planning for organizations aiming to thrive in a competitive landscape.

Advancements in Natural Language Processing

Advancements in natural language processing (NLP) technologies are playing a pivotal role in the growth of the sentiment analytics market. These innovations enable more accurate interpretation of human emotions expressed in text, allowing businesses to derive deeper insights from customer feedback. As NLP algorithms become more sophisticated, the ability to analyze sentiment in various contexts, including sarcasm and nuanced language, improves significantly. This is particularly relevant in the US market, where diverse linguistic expressions are prevalent. The sentiment analytics market is thus benefiting from these technological advancements, as companies can now make more informed decisions based on precise sentiment analysis, ultimately enhancing their customer engagement strategies.

Integration of Sentiment Analytics in Business Intelligence

The integration of sentiment analytics into broader business intelligence frameworks is emerging as a key driver for the sentiment analytics market. Organizations are increasingly recognizing the importance of combining sentiment data with traditional business metrics to gain a holistic view of performance. This integration allows for more informed decision-making, as companies can correlate customer sentiment with sales trends and operational efficiency. In the US, businesses are investing in advanced analytics platforms that incorporate sentiment analysis, enabling them to derive actionable insights from diverse data sources. The sentiment analytics market is thus evolving, as organizations seek to leverage comprehensive data analysis to enhance their strategic initiatives and drive growth.

Market Segment Insights

By Component: Service (Largest) vs. Professional Services (Fastest-Growing)

In the US sentiment analytics market, the component segment is primarily dominated by the Service sector, which captures a significant portion of the market share. Following closely are Professional Services, Support and Maintenance Services, and Sentiment, although these segments collectively contribute less compared to the leading Services segment. The competitive landscape reveals a robust distribution of market shares among these categories, showcasing the growing reliance on these components for effective sentiment analysis. Growth trends within the component segment indicate a surge in demand for Professional Services, marking it as the fastest-growing area in the market. The increase is largely driven by the evolving needs of businesses for specialized services that enhance sentiment analysis capabilities. Support and Maintenance Services are also gaining traction as organizations seek dependable frameworks for managing and optimizing their sentiment analytics tools.

Service: Support and Maintenance (Dominant) vs. Professional Services (Emerging)

The dominant segment, Service, plays a crucial role in the US sentiment analytics market, offering a comprehensive array of tools and solutions that address the fundamental needs of businesses. This sector is characterized by established players that provide reliable and scalable solutions, ensuring that organizations maintain a competitive edge in sentiment analysis. In contrast, Professional Services, while still emerging, are quickly gaining relevance as they address the specific and advanced requirements for personalized sentiment solutions. This segment focuses on consultation and integration, often adapting traditional approaches to meet the unique challenges faced by contemporary businesses, thus making it a vital area of growth in the market.

By Organization Size: Small & Medium Enterprises (Largest) vs. Large Enterprises (Fastest-Growing)

In the US sentiment analytics market, Small & Medium Enterprises (SMEs) currently represent the largest segment, commanding a significant share due to their growing need for cost-effective tools to analyze customer sentiment. This category has been increasingly adopting sentiment analytics solutions to enhance customer interactions and improve their service delivery, leading to sustained growth and market presence for SMEs. On the other hand, Large Enterprises emerge as the fastest-growing segment, driven by their expansive operations and the necessity to leverage data for strategic decision-making. As these organizations seek to handle larger volumes of data, their investments in advanced sentiment analytics tools are accelerating, thereby driving innovation and competitive advantage in the market.

Small & Medium Enterprises (Dominant) vs. Large Enterprises (Emerging)

Small & Medium Enterprises in the US sentiment analytics market are characterized by their agile adoption of technology, enabling them to utilize sentiment data effectively to drive engagement and retention. This segment benefits from tailored solutions that cater to their unique challenges, such as budget constraints and the need for user-friendly interfaces. Conversely, Large Enterprises face the challenge of coordinating sentiment analysis across diverse departments, yet they represent an emerging segment with significant potential for growth. Their focus on integrating advanced analytics into corporate strategies showcases their commitment to leveraging insights for improved customer satisfaction and market positioning.

By Deployment: Cloud (Largest) vs. On-Premise (Fastest-Growing)

In the US sentiment analytics market, the deployment segment is primarily dominated by cloud solutions, which command a substantial share of the market due to their scalability and ease of integration. Cloud deployment offers organizations the capability to analyze vast amounts of data without the limitations associated with traditional infrastructures, making it the favored choice among a majority of companies. Conversely, on-premise solutions, while holding a smaller market share, are gaining traction, especially among organizations prioritizing data security and compliance. The growth trends within this segment reflect a shift towards hybrid models that combine the strengths of both cloud and on-premise deployments. The increasing reliance on real-time analytics drives demand for cloud-based platforms, while security concerns prompt some businesses to invest in on-premise solutions. Overall, the competition is intensifying, with innovation continuing to create new opportunities for both deployment types, further shaping the landscape of the US sentiment analytics market.

Deployment: Cloud (Dominant) vs. On-Premise (Emerging)

Cloud deployment stands out in the US sentiment analytics market as the dominant method, appealing to organizations due to its flexibility, cost-effectiveness, and ability to scale services according to demand. Businesses leveraging cloud solutions benefit from advanced analytics tools and real-time insights accessible from anywhere, enabling data-driven decision-making. On the other hand, on-premise deployments are emerging as a compelling alternative, particularly for industries with stringent regulatory requirements and a strong focus on data protection. These organizations prefer the control and customization that on-premise setups provide, though they can involve higher upfront costs. The focus on maintaining a robust data strategy is influencing trends, with companies exploring hybrid solutions that cater to specific operational needs.

By Vertical: BFSI (Largest) vs. Retail (Fastest-Growing)

In the US sentiment analytics market, the BFSI segment holds a significant market share, driven by the increasing demand for financial insights and customer feedback analysis. Retail follows closely, gaining substantial traction in recent years due to the rise of e-commerce and the need for real-time customer sentiment analysis. The distribution of market share among these segments reflects their critical roles in understanding consumer behavior and enhancing service delivery. Looking ahead, the growth trends suggest that while BFSI remains a powerhouse, retail is emerging as the fastest-growing vertical. Factors driving retail growth include the accelerated adoption of digital technologies and a greater focus on personalized customer experiences. Institutions are investing heavily in analytics to harness insights that can lead to improved customer satisfaction and loyalty.

BFSI (Dominant) vs. Retail (Emerging)

The BFSI segment is characterized by its longstanding dominance in the US sentiment analytics market, fueled by robust regulatory requirements and the industry's necessity to manage risks and understand customer feelings. Banks and financial institutions are increasingly leveraging sentiment analysis to refine their services and identify market trends. Conversely, the retail segment, though newer to the landscape, is quickly transforming through technological advancements. It focuses on enhancing customer engagement and satisfaction by utilizing sentiment analysis for targeted marketing and operational improvements. As these industries evolve, their differing priorities reflect the broader trends in consumer engagement and market responsiveness.

Get more detailed insights about US Sentiment Analytics Market

Key Players and Competitive Insights

The sentiment analytics market is currently characterized by a dynamic competitive landscape, driven by the increasing demand for data-driven insights across various sectors. Key players such as IBM (US), Microsoft (US), and Oracle (US) are at the forefront, leveraging advanced technologies to enhance their offerings. IBM (US) focuses on integrating AI capabilities into its analytics solutions, thereby improving the accuracy and speed of sentiment analysis. Microsoft (US) emphasizes partnerships with social media platforms to enrich its data sources, while Oracle (US) is investing in cloud-based solutions to facilitate real-time analytics. Collectively, these strategies not only enhance their competitive positioning but also contribute to a rapidly evolving market environment.

In terms of business tactics, companies are increasingly localizing their operations to better serve regional markets, optimizing supply chains to ensure efficiency and responsiveness. The sentiment analytics market appears moderately fragmented, with a mix of established players and emerging startups. This structure allows for diverse approaches to market entry and customer engagement, as key players leverage their technological prowess to capture market share.

In October 2025, IBM (US) announced a strategic partnership with a leading social media platform to enhance its sentiment analysis capabilities. This collaboration is expected to provide IBM with access to a broader range of data, thereby improving the granularity of insights offered to clients. Such partnerships are crucial as they enable companies to stay ahead in a competitive landscape that increasingly values data diversity and depth.

In September 2025, Microsoft (US) launched a new suite of sentiment analytics tools designed specifically for the retail sector. This initiative aims to help retailers better understand consumer sentiment and preferences, thereby driving sales and customer loyalty. The introduction of sector-specific tools indicates a strategic shift towards tailored solutions, which may enhance Microsoft's competitive edge in the market.

In August 2025, Oracle (US) expanded its cloud analytics platform to include advanced sentiment analysis features. This enhancement is significant as it positions Oracle to compete more effectively against other cloud service providers, particularly in sectors where real-time data processing is critical. The move reflects a broader trend towards integrating sentiment analytics into cloud solutions, which could redefine how businesses approach data analysis.

As of November 2025, the sentiment analytics market is witnessing trends such as increased digitalization, a focus on sustainability, and the integration of AI technologies. Strategic alliances are becoming more prevalent, as companies recognize the value of collaboration in enhancing their analytical capabilities. Looking ahead, competitive differentiation is likely to evolve, with a shift from price-based competition to a focus on innovation, technological advancement, and supply chain reliability. This transition suggests that companies that prioritize these areas may gain a substantial advantage in the increasingly competitive landscape.

Key Companies in the US Sentiment Analytics Market market include

Industry Developments

Recent developments in the US Sentiment Analytics Market show a significant trend towards the use of advanced technologies, including artificial intelligence and natural language processing, to analyze consumer sentiments effectively. In September 2023, IBM launched an enhanced version of its Watson platform aimed at improving sentiment analysis, which is expected to have a substantial impact on customer engagement and brand perception. Additionally, in August 2023, Microsoft expanded its analytics capabilities by integrating sentiment analysis tools into its Azure cloud services, aimed at businesses seeking deeper market insights.

On the mergers and acquisitions front, Lexalytics was acquired by the AI firm in July 2023, further consolidating the market landscape. Major players like Hootsuite and Brandwatch are also actively engaging in partnerships to improve their analytics offerings. The market valuation of sentiment analytics companies has witnessed consistent growth, driven by increasing demand across various sectors, including retail, healthcare, and finance. Over the past few years, companies have reported a growing focus on addressing consumer sentiment, with notable advancements in messaging and social media analytics affecting brand strategies and marketing campaigns.

Future Outlook

US Sentiment Analytics Market Future Outlook

The sentiment analytics market is projected to grow at a 13.68% CAGR from 2024 to 2035, driven by advancements in AI, increased data availability, and demand for customer insights.

New opportunities lie in:

  • Integration of sentiment analysis tools in CRM systems
  • Development of real-time sentiment tracking applications
  • Expansion into niche markets like healthcare and finance

By 2035, the sentiment analytics market is expected to be robust, driven by innovative applications and strategic partnerships.

Market Segmentation

US Sentiment Analytics Market Vertical Outlook

  • BFSI
  • Retail
  • Transportation & Logistics
  • Education
  • Media & Entertainment
  • Healthcare & Life Sciences
  • Others

US Sentiment Analytics Market Component Outlook

  • Service
  • Professional Services
  • Sentiment
  • Support and Maintenance Services

US Sentiment Analytics Market Deployment Outlook

  • Cloud
  • On-Premise

US Sentiment Analytics Market Organization Size Outlook

  • Small & Medium Enterprises (SMEs)
  • Large Enterprises

Report Scope

MARKET SIZE 2024 1404.2(USD Million)
MARKET SIZE 2025 1596.29(USD Million)
MARKET SIZE 2035 5754.5(USD Million)
COMPOUND ANNUAL GROWTH RATE (CAGR) 13.68% (2024 - 2035)
REPORT COVERAGE Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
BASE YEAR 2024
Market Forecast Period 2025 - 2035
Historical Data 2019 - 2024
Market Forecast Units USD Million
Key Companies Profiled IBM (US), Microsoft (US), SAS (US), Oracle (US), Google (US), Clarabridge (US), Lexalytics (US), Brandwatch (GB), Talkwalker (LU)
Segments Covered Component, Organization Size, Deployment, Vertical
Key Market Opportunities Integration of artificial intelligence enhances predictive capabilities in the sentiment analytics market.
Key Market Dynamics Growing demand for real-time insights drives innovation and competition in the sentiment analytics market.
Countries Covered US

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FAQs

What is the expected market size of the US Sentiment Analytics Market in 2024?

The US Sentiment Analytics Market is expected to be valued at 1.05 billion USD in 2024.

What is the projected market size of the US Sentiment Analytics Market by 2035?

By 2035, the US Sentiment Analytics Market is projected to reach 3.9 billion USD.

What is the projected Compound Annual Growth Rate (CAGR) for the US Sentiment Analytics Market from 2025 to 2035?

The expected CAGR for the US Sentiment Analytics Market from 2025 to 2035 is 12.635 percent.

What is the market size of the service segment in the US Sentiment Analytics Market for 2024 and 2035?

The service segment is valued at 0.42 billion USD in 2024 and is expected to grow to 1.57 billion USD by 2035.

How much is the professional services segment of the US Sentiment Analytics Market expected to grow by 2035?

The professional services segment is expected to increase from 0.21 billion USD in 2024 to 0.79 billion USD in 2035.

Who are the key players in the US Sentiment Analytics Market?

Major players in the US Sentiment Analytics Market include Lexalytics, SAS, Mention, Hootsuite, and IBM among others.

What is the expected market size for the sentiment component of the US Sentiment Analytics Market in 2035?

The sentiment component is projected to be valued at 1.05 billion USD by 2035.

What opportunities exist for growth in the US Sentiment Analytics Market?

Opportunities for growth in the market are driven by the increasing use of social media analytics and advanced natural language processing technologies.

What are some key applications of sentiment analytics in the US market?

Key applications of sentiment analytics include brand monitoring, customer feedback analysis, and market trend analysis.

What challenges does the US Sentiment Analytics Market currently face?

The US Sentiment Analytics Market faces challenges such as data privacy concerns and the need for accurate sentiment interpretation.

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