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    OSS BSS Market

    ID: MRFR/ICT/9627-HCR
    100 Pages
    Garvit Vyas
    October 2025

    OSS/BSS Market Research Report By Deployment Model (On-premises, Cloud-based, Hybrid), By Services (Network management, Service orchestration, Revenue management, Customer relationship management), By Business Function (Telecommunications, Media and entertainment, Energy and utilities, Government and public safety), By Vertical Markets (Communication service providers, Media companies, Energy and utility companies, Government agencies) and By Regional (North America, Europe, South America, Asia Pacific, Middle East and Africa) - Forecast t...

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    OSS BSS Market Infographic
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    OSS BSS Market Summary

    The Global OSS BSS Market is projected to grow from 19.24 USD Billion in 2024 to 43.69 USD Billion by 2035.

    Key Market Trends & Highlights

    OSS BSS Key Trends and Highlights

    • The market is expected to experience a compound annual growth rate of 7.74 percent from 2025 to 2035.
    • By 2035, the market valuation is anticipated to reach 43.7 USD Billion, indicating robust growth.
    • in 2024, the market is valued at 19.24 USD Billion, reflecting a strong foundation for future expansion.
    • Growing adoption of digital transformation initiatives due to increasing demand for operational efficiency is a major market driver.

    Market Size & Forecast

    2024 Market Size 19.24 (USD Billion)
    2035 Market Size 43.69 (USD Billion)
    CAGR (2025-2035) 7.74%

    Major Players

    Amdocs, Ericsson, Tech Mahindra, NEC, Oracle, Infosys, Nokia, Accenture, Capgemini, ZTE, Huawei, IBM, HCL Technologies, SAP, Fujitsu

    OSS BSS Market Trends

    The global OSS/BSS market is witnessing significant growth due to factors such as the increasing demand for personalized services, the rise of 5G and IoT, and the need for improved network efficiency and agility. This has led to a surge in the adoption of cloud-based OSS/BSS solutions, which offer flexibility, scalability, and reduced operational costs.

    The ongoing evolution of telecommunications infrastructure and the increasing demand for integrated service delivery systems appear to drive the growth of the OSS BSS market, reflecting a broader trend towards digital transformation in the sector.

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    OSS BSS Market Drivers

    Growing Demand for Digital Transformation

    The Global OSS BSS Market Industry experiences a robust demand for digital transformation as enterprises seek to enhance operational efficiency and customer engagement. Organizations are increasingly adopting cloud-based solutions, which facilitate real-time data processing and analytics. This shift is driven by the need for agility and scalability in service delivery. For instance, telecommunications companies are leveraging OSS BSS solutions to streamline their operations and improve service quality. As a result, the market is projected to reach 19.2 USD Billion in 2024, indicating a strong trend towards modernization and innovation in the sector.

    Market Segment Insights

    OSS BSS Market Deployment Model Insights

    The deployment model segment of the Global OSS BSS Market is classified into on-premises, cloud-based, and hybrid. Among these, the cloud-based segment is projected to dominate the market, with a revenue share of around 67% in 2024. The growing adoption of cloud computing services, coupled with the benefits of scalability, flexibility, and cost-effectiveness, is driving the growth of this segment. The on-premises segment, however, is expected to witness a steady growth rate over the forecast period, owing to the preference for on-premises solutions among enterprises that require a high level of control and security over their data and operations.

    The hybrid deployment model, which combines the advantages of both on-premises and cloud-based solutions, is also gaining traction, particularly among enterprises that seek a more flexible and cost-efficient approach. The increasing adoption of hybrid deployment models is expected to contribute to the growth of the overall OSS BSS Market.

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    OSS BSS Market Services Insights

    The services segment of the Global OSS BSS Market is projected to grow significantly in the coming years, driven by the increasing adoption of cloud-based services and the need for efficient network management. Network management services are expected to account for a major share of the market, as organizations seek to optimize their network performance and reduce costs. Service orchestration services will also witness significant growth, as businesses look to automate and streamline their service delivery processes. Revenue management services are expected to gain traction, as companies strive to improve their revenue generation and profitability.

    Customer relationship management services will also play a crucial role in enhancing customer satisfaction and loyalty. Overall, the services segment of the Global OSS BSS Market is expected to experience robust growth, driven by the increasing demand for efficient and cost-effective solutions.

    OSS BSS Market Business Function Insights

    The 'Business Function' segment plays a crucial role in the Global OSS BSS Market industry. In 2023, the Telecommunications sector held the largest market share, accounting for around 35.4% of the Global OSS BSS Market revenue. This dominance is attributed to the increasing demand for efficient network management and service provisioning in the telecommunications industry. The Media and entertainment segment is projected to exhibit significant growth, reaching a market size of USD 4.2 billion by 2024, driven by the rising adoption of digital content and the need for advanced OSS/BSS solutions to manage complex content delivery networks.

    Energy and utilities companies are also investing in OSS/BSS solutions to optimize their operations and improve customer service. The Government and public safety segment is expected to witness steady growth, with a focus on enhancing public safety communications and emergency response systems. Overall, the Business Function segment is expected to continue driving market growth, with each sector presenting unique opportunities for OSS/BSS providers.

    OSS BSS Market Vertical Markets Insights

    The Global OSS BSS Market is segmented by vertical markets into communication service providers, media companies, energy and utility companies, and government agencies. Among these segments, communication service providers are expected to hold the largest market share in 2023, owing to the increasing demand for OSS/BSS solutions to manage and optimize their complex network infrastructure. Media companies are also expected to witness significant growth in the OSS/BSS market, as they seek to improve their content delivery and monetization capabilities. Energy and utility companies are increasingly adopting OSS/BSS solutions to enhance their operational efficiency and customer service.

    Government agencies are also expected to contribute to the growth of the OSS/BSS market, as they seek to improve their IT infrastructure and service delivery.

    Get more detailed insights about OSS/BSS Market Research Report - Global Forecast till 2034

    Regional Insights

    The Global OSS BSS Market is segmented into North America, Europe, APAC, South America, and MEA. North America held the largest market share in 2023 and is expected to continue its dominance throughout the forecast period. The region's growth can be attributed to the presence of major telecommunications companies and the early adoption of advanced technologies. Europe is the second-largest market for OSS BSS, followed by APAC. The APAC region is expected to witness the highest growth rate during the forecast period due to the increasing demand for telecommunication services in emerging economies such as India and China.

    South America and MEA are expected to grow at a moderate pace during the forecast period.

    OSS_BSS Market Regional Insights

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    Key Players and Competitive Insights

    Major players in OSS BSS Market industry are constantly striving to gain a competitive edge by investing in research and development, expanding their product portfolio, and forming strategic partnerships. Leading OSS BSS Market players are focusing on providing innovative solutions to meet the evolving needs of customers. The OSS BSS Market development is driven by the increasing adoption of cloud-based solutions, the growing need for operational efficiency, and the rising demand for real-time insights. The OSS BSS Market Competitive Landscape is expected to remain competitive, with major players vying for market share through strategic initiatives and technological advancements.

    A leading company in the OSS BSS Market is Amdocs. The company offers a comprehensive portfolio of OSS BSS Market solutions, including network and service management, billing and revenue management, and customer relationship management. Amdocs has a strong global presence and serves a diverse customer base across different industries. The company's focus on innovation and customer satisfaction has helped it maintain a leading position in the market. A competitor company in the OSS BSS Market is Ericsson. Ericsson provides a range of OSS BSS Market solutions, including network management, service delivery, and business support systems.

    The company has a global presence and serves a wide range of customers, including telecommunications operators, service providers, and enterprises. Ericsson's focus on research and development has enabled it to develop innovative solutions that meet the evolving needs of its customers.

    Key Companies in the OSS BSS Market market include

    Industry Developments

    • Q2 2024: Amdocs Launches New Generative AI-Powered OSS/BSS Suite for Telecom Operators Amdocs announced the launch of a new OSS/BSS suite powered by generative AI, designed to help telecom operators automate network management and enhance customer experience. The suite integrates advanced AI capabilities for real-time analytics and service orchestration.
    • Q2 2024: Ericsson and Google Cloud Announce Strategic Partnership to Accelerate OSS/BSS Cloud Transformation Ericsson and Google Cloud entered a strategic partnership to jointly develop cloud-native OSS/BSS solutions for telecom operators, aiming to accelerate digital transformation and support 5G deployments.
    • Q2 2024: Netcracker Technology Wins Major OSS/BSS Contract with Telenor for 5G Rollout Netcracker Technology secured a contract with Telenor to provide OSS/BSS solutions supporting the operator’s 5G network rollout, focusing on automation, service orchestration, and customer management.
    • Q3 2024: OSS/BSS Startup Totogi Raises $25 Million Series A to Expand Cloud-Native Platform Totogi, a cloud-native OSS/BSS startup, raised $25 million in Series A funding to accelerate product development and expand its global footprint in telecom software.
    • Q3 2024: Cognizant Appoints New Global Head of OSS/BSS Practice Cognizant announced the appointment of a new global head for its OSS/BSS practice, aiming to strengthen its leadership and drive innovation in telecom software services.
    • Q4 2024: Nokia Launches Next-Generation OSS/BSS Platform for Private 5G Networks Nokia unveiled a next-generation OSS/BSS platform tailored for private 5G networks, offering enhanced automation, security, and integration capabilities for enterprise customers.
    • Q4 2024: Infosys Partners with AWS to Deliver Cloud-Based OSS/BSS Solutions Infosys announced a partnership with AWS to deliver cloud-based OSS/BSS solutions, enabling telecom operators to modernize legacy systems and improve operational efficiency.
    • Q1 2025: Telefonica Selects Oracle for OSS/BSS Modernization Project Telefonica selected Oracle to modernize its OSS/BSS infrastructure, focusing on cloud migration, automation, and improved customer experience for its European operations.
    • Q1 2025: Mavenir Secures OSS/BSS Contract with Dish Wireless for 5G Expansion Mavenir won a contract to supply OSS/BSS solutions to Dish Wireless, supporting the company’s ongoing 5G network expansion and service innovation.
    • Q2 2025: Huawei Launches AI-Driven OSS/BSS Platform for Telecom Operators Huawei launched a new AI-driven OSS/BSS platform aimed at telecom operators, featuring advanced analytics, automation, and support for multi-cloud environments.
    • Q2 2025: Subex Announces Partnership with Microsoft to Deliver OSS/BSS on Azure Subex announced a partnership with Microsoft to deliver OSS/BSS solutions on Azure, enabling telecom operators to leverage cloud scalability and AI-powered analytics.
    • Q3 2025: OSS/BSS Provider Openet Acquired by Amdocs to Strengthen 5G Portfolio Amdocs acquired Openet, a leading OSS/BSS provider, to enhance its 5G portfolio and expand its capabilities in cloud-native telecom software.

    Future Outlook

    OSS BSS Market Future Outlook

    The OSS BSS Market is projected to grow at a 7.74% CAGR from 2025 to 2035, driven by digital transformation, increased demand for automation, and enhanced customer experience.

    New opportunities lie in:

    • Invest in AI-driven analytics for real-time decision-making.
    • Develop cloud-native OSS BSS solutions to enhance scalability.
    • Leverage 5G technology to create innovative service offerings.

    By 2035, the OSS BSS Market is expected to achieve substantial growth, reflecting evolving technological landscapes.

    Market Segmentation

    OSS BSS Market Regional Outlook

    • North America
    • Europe
    • South America
    • Asia Pacific
    • Middle East and Africa

    OSS BSS Market Services Outlook

    • Network management
    • Service orchestration
    • Revenue management
    • Customer relationship management

    OSS BSS Market Deployment Model Outlook

    • On-premises
    • Cloud-based
    • Hybrid

    OSS BSS Market Vertical Markets Outlook

    • Communication service providers
    • Media companies
    • Energy and utility companies
    • Government agencies

    OSS BSS Market Business Function Outlook

    • Telecommunications
    • Media and entertainment
    • Energy and utilities
    • Government and public safety

    Report Scope

    Report Attribute/Metric Details
    Market Size 2024 19.23 (USD Billion)
    Market Size 2025 20.7219.23 (USD Billion)
    Market Size 2035 43.69 (USD Billion)
    Compound Annual Growth Rate (CAGR) 7.74% (2025 - 2035)
    Report Coverage Revenue Forecast, Competitive Landscape, Growth Factors, and Trends
    Base Year 2024
    Market Forecast Period 2025 - 2035
    Historical Data 2019 - 2023
    Market Forecast Units USD Billion
    Key Companies Profiled Tech Mahindra, NEC, Oracle, Ericsson, Infosys, Nokia, Accenture, Capgemini, Amdocs, ZTE, Huawei, IBM, HCL Technologies, SAP, Fujitsu
    Segments Covered Deployment Model, Services, Business Function, Vertical Markets, Regional
    Key Market Opportunities 5G network expansion Cloudbased OSSBSS solutions Digital transformation in telecom industry Growth in IoT and M2M connections
    Key Market Dynamics Increasing adoption of cloudbased OSSBSS Rising demand for realtime analytics Growing need for automation and efficiency
    Countries Covered North America, Europe, APAC, South America, MEA

    FAQs

    What is the current market size of the OSS BSS Market?

    The OSS BSS Market is expected to be valued at USD 19.23 billion in 2024.

    What is the projected market size of the OSS BSS Market in 2032?

    The OSS BSS Market is projected to reach USD 40.54 billion by 2034, exhibiting a CAGR of 7.74% from 2025 to 2034.

    Which region is expected to hold the largest market share in the OSS BSS Market?

    North America is expected to account for the largest market share in the OSS BSS Market, owing to the presence of a large number of telecom operators and the early adoption of advanced technologies in the region.

    Which application segment is anticipated to grow at the fastest rate in the OSS BSS Market?

    The network management segment is expected to grow at the fastest rate in the OSS BSS Market, driven by the increasing demand for efficient network operations and the need for real-time monitoring and optimization of network performance.

    Who are some of the key competitors in the OSS BSS Market?

    Some of the key competitors in the OSS BSS Market include Ericsson, Huawei, Nokia, Oracle, and Amdocs.

    What are the key growth drivers for the OSS BSS Market?

    The increasing adoption of 5G technology, the growing demand for cloud-based OSS/BSS solutions, and the need for improved customer experience are some of the key growth drivers for the OSS BSS Market.

    What are the challenges faced by the OSS BSS Market?

    The lack of skilled professionals, the high cost of implementation, and the complexity of integrating OSS/BSS systems with legacy systems are some of the challenges faced by the OSS BSS Market.

    What are the opportunities for growth in the OSS BSS Market?

    The growing demand for real-time analytics, the increasing adoption of artificial intelligence (AI) and machine learning (ML), and the emergence of new technologies such as blockchain and IoT are some of the opportunities for growth in the OSS BSS Market.

    What is the impact of the OSS BSS Market on the telecommunications industry?

    The OSS BSS Market plays a crucial role in the telecommunications industry by enabling operators to manage their networks, services, and customers more efficiently and effectively.

    What are the trends shaping the OSS BSS Market?

    The trends shaping the OSS BSS Market include the adoption of cloud-based solutions, the increasing use of AI and ML, and the emergence of new technologies such as 5G and IoT.

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