Knowledge Management Software Market

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Factors such as reduced call handling time, improved governance, reduced training times, and enhanced customer satisfaction are predicted to fuel the market over the forecast period. Also, the growing need for content management expects to fuel the market over the forecast period. Ease of access to knowledge management software and the need for customer retention & satisfaction is predicted to drive the market during the forecasted period.

Further, the growing need for customer retention and satisfaction across the globe is one of the major factors driving the market growth of knowledge management software. The increase in the use of knowledge management software for the creation, recognition, and collection, along with the dissemination of large amounts of information in an organized manner and easy availability and time-efficient solutions, is accelerating the growth of the market.

Additionally, the increase in the need for customer retention and satisfaction across the globe is one of the major factors driving the growth of the knowledge management software industry. The rise in the use of knowledge management software for the creation, recognition, and gathering, along with disseminating a large amount of information in an organized way, and ease of accessibility and time-efficient solutions accelerate the market growth. The increase in the popularity of the software owing to its various features, including improved governance, increased customer satisfaction, decreased call handling time and reduced training times, further influence the market.

However, the expansion of end-use industries, increase in investments, rapid digitization, and growing need for content management positively affect the knowledge management software market. Furthermore, technological advancements in software expand the knowledge management software market revenue.

The Global Knowledge Management Software Market Industry is projected to experience substantial growth, with forecasts indicating a rise from 30.1 USD Billion in 2024 to 91.3 USD Billion by 2035. This growth trajectory suggests a compound annual growth rate of 10.61% from 2025 to 2035. Such projections highlight the increasing recognition of the value of knowledge management systems across various sectors. As organizations continue to invest in these technologies, the market is likely to expand, driven by the need for efficient knowledge sharing, collaboration, and data-driven decision making.

In the Global Knowledge Management Software Market Industry, there is a pronounced focus on enhancing customer experience through effective knowledge management practices. Organizations are recognizing that well-structured knowledge repositories can significantly improve customer interactions and satisfaction. By providing employees with easy access to relevant information, companies can respond to customer inquiries more efficiently and accurately. This emphasis on customer experience is driving investments in knowledge management software, as businesses strive to differentiate themselves in competitive markets. The anticipated growth of the industry reflects this trend, as organizations increasingly prioritize customer-centric approaches to knowledge management.

The Global Knowledge Management Software Market Industry is witnessing a rising importance of knowledge retention strategies as organizations seek to preserve institutional knowledge. With an aging workforce and increasing employee turnover, companies are prioritizing knowledge management solutions that capture and retain critical information. This focus on knowledge retention is crucial for maintaining operational efficiency and ensuring continuity in service delivery. As organizations recognize the value of their intellectual assets, investments in knowledge management software are likely to increase, contributing to the industry's projected compound annual growth rate of 10.61% from 2025 to 2035.

In the Global Knowledge Management Software Market Industry, there is a growing emphasis on data-driven decision making. Organizations are increasingly leveraging knowledge management systems to harness data insights, enabling them to make informed strategic choices. This trend is underscored by the anticipated market growth, projected to reach 91.3 USD Billion by 2035. Companies that effectively utilize knowledge management software can streamline operations, enhance customer experiences, and drive competitive advantage. The integration of advanced analytics within these systems allows organizations to analyze vast amounts of data, thereby fostering a culture of continuous improvement and innovation.

The Global Knowledge Management Software Market Industry experiences heightened demand for remote collaboration tools as organizations adapt to evolving work environments. The shift towards remote and hybrid work models necessitates effective knowledge sharing and collaboration among dispersed teams. This trend is reflected in the projected market growth, with the industry expected to reach 30.1 USD Billion in 2024. Companies are increasingly investing in knowledge management solutions that facilitate seamless communication and information sharing, thereby enhancing productivity and innovation. As businesses recognize the importance of maintaining knowledge continuity in a remote setting, the adoption of these tools is likely to accelerate.

The integration of artificial intelligence and machine learning technologies is transforming the Global Knowledge Management Software Market Industry. These advanced technologies enhance the capabilities of knowledge management systems by enabling automated data analysis, personalized content delivery, and improved user experiences. Organizations are increasingly adopting AI-driven solutions to streamline knowledge retrieval processes and enhance collaboration among teams. This trend is indicative of a broader shift towards intelligent knowledge management, where systems learn from user interactions and adapt to meet evolving needs. As a result, the market is poised for substantial growth as businesses seek to leverage these innovations to drive efficiency and productivity.

By Region, the study provides market insights into North America, Europe, Asia-Pacific and Rest of the World. The North America knowledge management software market accounted for USD 10.64 billion in 2021 and is expected to exhibit a significant CAGR growth during the study period. This is attributed to the growing use of knowledge management software in both small and large-scale industries due to its necessity in various organizations and programs in the US, such as hospitals, home care organizations, nursing homes, ambulatory care providers, and clinical laboratories.

Further, the major countries studied in the market report are: The U.S, Canada, Germany, France, UK, Italy, Spain, China, Japan, India, Australia, South Korea, and Brazil.

Figure 3: KNOWLEDGE MANAGEMENT SOFTWARE MARKET SHARE BY REGION 2022 (%)

Source: Secondary Research, Primary Research, Market Research Future Database and Analyst Review

Europe knowledge management software market accounts for the second-largest market share due to the rise of small firms and increased SME investments in the cloud-based software industry to propel the market forward. Local governments play a crucial role in the growth of the cloud integration services market across the region. Further, the Germany knowledge management software market held the largest market share, and the UK knowledge management software market was the fastest-growing market in the European region.

The Asia-Pacific knowledge management software market is expected to grow at the fastest CAGR from 2022 to 2030. This is due to the strong economic growth and rising demand for informative solutions among companies. Because of their improved technical infrastructure, the countries in this area are likely to grow significantly. Moreover, China knowledge management software market held the largest market share, and the India knowledge management software market was the fastest-growing market in the Asia-Pacific region.

Major market players are spending a huge amount of money on R&D to expand their product lines, which will help the knowledge management software market grow even more. Market participants are also taking a range of strategic initiatives to grow their worldwide footprint, with key market developments such as new product launches, mergers and acquisitions, contractual agreements, increased investments, and collaboration with other organizations. Competitors in the knowledge management software industry must provide cost-effective items to enhance and survive in an increasingly competitive and growing market environment.

One of the primary business strategies manufacturers adopts in the knowledge management software industry to improve clients and expand the market sector is manufacturing locally to reduce operating costs. The knowledge management software markets major players such as Freshworks Inc, Atlassian Corporation Plc, Exo Platform, and others are working on expanding the market demand by investing in research and development activities.

MindTouch, Inc. provides knowledge management software solutions. The Company offers enterprise-grade knowledge management software for organizations looking to increase customer lifetime value through improved customer experience. MindTouch serves customers in the State of California. In May 2019, MindTouch introduced platform upgrades for the spring 2019 season to speed up optimization and knowledge production. The most recent enhancements will assist support organizations and contact centers provide better client self-service. The platform was designed for customer-centric enterprises that require an omnichannel experience as part of their digital transformation activities.

It will assist such businesses in creating an effortless, meaningful, and consistent customer experience by making knowledge easier to produce, use, and optimize regardless of channel or touchpoint.

Also, BMC Software, Inc. provides knowledge management software solutions. The Company offers span enterprise systems, applications, databases, and information technology process management and provides maintenance, support, and software implementation, integration, and education services. BMC Software serves customers worldwide. In October 2020, BMC, a leader in delivering IT solutions for Autonomous Digital Enterprises for the past 40 years, announced today the acquisition of ComAround, a knowledge management software firm that allows transforming the customer experience through self-service and AI and NLP-based advanced knowledge management software.

BMC and ComAround will collaborate to provide NLP-based full-context-search knowledge management software, capitalizing on their respective market leadership and experience in self-service, ITSM, and AI.